Intercom

Reporting FAQs

Understand how to use chart drill-in on your reports for deeper analysis behind the data.

How to use chart drill-in

Learn how to use teammate filters in your reports and custom report charts.

How to use teammate filters in reports

How to use office hours in reporting

Learn how these metrics are calculated and used for reporting on team productivity and efficiency.

Understanding "per active hour" metrics in reporting

Mark O'Donovan

Ivan

Matt Pelyhes

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