Intercom

Introducing the fully customizable Messenger that provides customers with in-context engagement throughout their journey.

The Messenger explained

Ruairí Galavan

Laura J

Beth-Ann Sher

Setting up and customizing your Messenger to start chatting with customers

The Messenger

The Intercom Messenger in your product and on your website

Set your exact office hours so your customers know when to expect a reply and when you're out of office.

Set your office hours

Let customers know when to expect a response while your team is out of the office for a holiday.

Set expectations during holidays

Getting started

Learn how to customize, preview and manage the next generation Messenger.

Set up and customize the Messenger

Help customers focus their attention and find information faster with a subtle Compact Messenger.

Use the Compact Messenger

How to install and use the next generation Messenger on mobile.

Use the Messenger in your mobile app

Learn how to create a custom launcher on your site or mobile app.

Create a custom launcher

How to add, remove, and organize apps in your Messenger.

Customize your Messenger home with apps

Support multiple brands on different domains with unique logos, colors, and more.

Configure your Messenger to support multiple brand styles

Only allow leads who give their email address to chat.

Require leads to give their email to start a conversation

Choose which users and visitors can start a new conversation with your team in the Messenger.

Control inbound conversation volume

How to localize the Messenger, Articles, auto messages and more.

Localize Intercom to work with multiple languages

Let customers search for and view help articles in conversations.

Article Search app in bots and on mobile

Control which users and visitors can see the Messenger.

Disable or hide the Messenger

Only show the Messenger to specific users and leads

Control who can see the Messenger launcher on your site

Damon Alexander

Liam Keegan

Customizing the Messenger

The Intercom JavaScript API

Intercom Messenger Cookies

Call the Intercom shutdown method to clear your customers’ conversations when they log out of your app.

How do I end a session?

Thibault Candebat

The Messenger JavaScript API

Next generation Messenger FAQs

See the improvements to the Messenger appearance and functionality.

What's changed in the Messenger?

If the Messenger isn't appearing on your product or site, follow these steps to troubleshoot the issue.

Why can't I see the Messenger?

How the team profile shows your most recently active teammates.

How do teammates appear in the Messenger’s team profile?

You can move the Messenger's position to suit your product or site.

Can I move the Messenger's position on my product or site?

How does the Messenger work with different languages?

When do borderless conversations appear?

Can I hide my location in the Messenger?

Disable the ability for customers and teammates to send GIFs.

Can I disable the ability to send GIFs?

How the Messenger shows alerts, when you're active, your team's response time and more.

The Messenger

The Messenger explained

Getting started

Customizing the Messenger

The Messenger JavaScript API

Common questions and troubleshooting