⚠️ For Article search in the Messenger home screen, read this article.
⚠️ If your mobile app uses:
If you add the Article search app to a custom bot, your customers will see a simplified Help Center search experience:
After searching, they'll see the top three results, which they can open directly in the Messenger:
Tip: They can also choose to "See more results".
If your article is longer than the height of the Messenger your customer can simply scroll down to read the rest of the article.
Note: You can’t add the article search app to conversations while chatting to customers in the inbox. But, you can share relevant articles with your customers, while you chat to them.
On older mobile SDKs
If you add the Article search app to your messenger home, but have yet to upgrade your mobile SDKs, you will see the same simplified search experience. We recommend upgrading to:
To ensure you’re giving your customers the answers they’re looking for you should: