Intercom app

Configure Intercom Inbox experience to feel at home and to suit your personal preferences.

Customize the Inbox to suit you and how you work best

Provide personalized support for your customers and a blazingly fast inbox for teammates.

Get started with Intercom Inbox

Become super efficient with keyboard shortcuts, including Command-K

How to use Command-K with Intercom Inbox

Get the context you need so you can support your customers faster.

Customize the Inbox with apps

How to automatically detect end-users in emails you or your teammates forward to Intercom.

Detect customers in forwarded emails

Use ‘Quick Links’ to access your customer or company information in other tools, directly from the Inbox.

Dynamically link to other tools from the Inbox

How email threading works for inbox conversations.

Email threading

Quickly see your user's and lead's recently visited pages while you chat in the Inbox.

Recent page views app

Automatically translate customer conversations for teammates in the Inbox.

How to use AI Inbox Translations

AI Translations Glossary

Beth Priddy

Beth-Ann Sher

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

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