Intercom

Automatically add tags to conversations and make it easy to report on conversation trends.

Tag conversations automatically with Workflows

How to hit and measure your response times using SLAs in Workflows.

Set SLAs for conversations and tickets

This article explains how to archive and delete Service Level Agreements for an organized workspace.

Archive or delete unused SLAs

Speed up your conversation and ticket handling with customizable and easily repeatable actions.

Creating and managing macros

Learn how to trigger Workflows from the Inbox to automate teammate actions.

Trigger reusable Workflows within conversations

SLAs and office hours

Beth-Ann Sher

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Josh Djuric

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