Intercom app

How to view and create folders in the Knowledge Hub to keep all your support content organized.

Organize folders in the Knowledge Hub

How to easily find content in the Knowledge Hub and apply bulk actions such as changing the audience or folder.

Search, filter and find content, and take bulk actions

How to give Copilot and Fin for Service, Sales, and Ecommerce access to content which can be used to generate AI answers for customers and teammates.

Enable or disable content for Fin and Copilot

Manage your content better by grouping and organizing content with tags.

Content tagging in the Knowledge Hub

Mastering knowledge management for great AI support

Beth-Ann Sher

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

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Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

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