Intercom app

Manage your phone availability and monitor teammate call handling from the Inbox.

Manage phone availability

Learn how to handle inbound phone calls from the Inbox.

Take calls from the Inbox

How to make outbound phone calls or Messenger voice/video calls and screen sharing.

Make outbound calls

Monitor calls in real-time to improve your performance management.

Monitor live calls

Set up post-call automations using the 'When a phone call ends' trigger. Covers setup, all call states, and example use cases.

Automate actions when a phone call ends

How to use workflow triggers and background actions while a phone call is in progress, including available triggers, supported actions, and what's not available.

Automate actions during live phone calls

Use the Phone dashboard to monitor live call queues, track daily and weekly performance, and make staffing decisions based on real-time agent availability and SLA compliance.

What is the Phone dashboard?

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Create your account and invite the first people to your workspace.

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