Skip to content

Terms & Policies

How We Bill

Billing cycle

You are billed monthly for each app based on:

  1. the Intercom products in your subscription,
  2. the plan you select (i.e., Lite or Standard), and
  3. the number of people (users and leads) that your app is tracking.

These are the “Pricing Metrics” that are used to calculate your bill. We bill you each month in advance based on what your Pricing Metrics were on the last day of the prior month.

Overages and credits

We know that your usage, however, may change. If you increase or decrease the number of people you track, or change which Intercom products or plans you use, we may charge you overages or issue you credits. These charges or credits will be based on how and when your Pricing Metrics changed over the course of the last month.

Estimating your upcoming invoice

You can see your current monthly fee for each app when you first sign up and any time after that in your Billing Settings (available through your dashboard). To estimate any overage charges or credits based on changes in your Pricing Metrics, please use the price calculator in your Billing Settings.