Intercom: European Digital Services Act Notice
Effective April 16, 2025
This page includes information relevant to the EU Digital Services Act (Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC) (the “DSA”).
Compliance with the Digital Services Act
Intercom complies with the DSA to ensure a safe and transparent online environment. We are committed to protecting user rights and data, adhering to the DSA’s requirements and cooperating with EU authorities.
Designated Point of Contact
Pursuant to Articles 11 and 12 of the DSA, the following alias has been designated as Intercom’s single point of contact for communications with Member State authorities, the European Commission, the European Board for Digital Services, and recipients of the Intercom Service.
- Attn: DSA Notice, Intercom R&D Unlimited Company, 124 St Stephen’s Green, Dublin 2, D02 C628
- Email: legal@intercom.io
Communications should be in English.
Report workspace content
Workspace members in the European Union and other countries are able to report prohibited or illegal content directly from within their workspace.
Intercom is committed to addressing concerns promptly and ensuring that all content adheres to our terms and policies.
We will assess reported content and take action, including removal, if it violates our terms and policies or applicable laws.
Transparency reports
In accordance with Article 15 DSA, we are obliged to publish an annual transparency report on any content moderation in which we engage. Such reports will be available here at the appropriate time.