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Terms & Policies

Academy Terms

Effective October 10, 2019

Intercom Academy Terms

These Academy Terms of Service (”Academy Terms”) supplement the Intercom Terms of Service (”ToS”) or Intercom Master Subscription Services Agreement (”MSSA”) and Intercom Privacy Policy (collectively, the “Agreement”), incorporated here by reference and which will govern your access to and use of Intercom Academy and all additional domains, including on-demand course content, credentials, certification exams and live sessions. The Agreement is subject to change at any time. Your continued use of, access to, and participation in Intercom Academy constitutes your acceptance of the Agreement and your attestation that you are at least eighteen (18) years of age. Any terms not defined or provisions not set forth in the Academy Terms will be as set forth in the ToS (including, but not limited to Sections 13, 14, and 15 of the ToS). To the extent the Academy Terms conflict with the ToS with respect to the subject matter herein, these Academy Terms will govern.

Intercom Academy helps students master conversational relationships with how-to and best practice courses from Intercom experts. Descriptions of these courses can be found on each course description page. The Academy team will be responsible for updating content on a schedule to be determined by us.

Access

Access to Academy content is granted upon creation of a free Intercom Academy account. Successful completion of recap quizzes do not require that you have access to an Intercom workspace, although it is recommended in order for Academy students to put learnings into practice. In addition to course content in Academy, related material can be found in the Intercom Help Center, Resource hub and Community.

Participant Responsibilities

By participating in Intercom Academy, you hereby agree to the following:

  • You shall only use, display, and promote the Credential(s) to indicate that you have met the Program Requirements for the applicable Credential;
  • You’ll comply with all proper test-taking procedures, as well as any instructions required by Intercom or any third parties assisting with the administration of the Program, including that you will not:
  • Cheat or undermine the integrity on any course or exam offered by Intercom Academy,
  • Provide false information in connection with any exam, take any exam for someone else, permit someone else to take any exam for you, and/or otherwise receive or provide unauthorized assistance with any exam, or
  • Copy, reproduce, remove from any test center, reuse or share any Intercom Academy content or course materials, including any exam or any part of an exam, or disclose any test questions or answers;
  • You will stay abreast of any updates to the Intercom Academy to ensure your continued compliance with all Intercom Academy updates;
  • You shall comply with all laws applicable to your participation in Intercom Academy, your use of the Credential(s), and/or your distribution, use, and marketing of the Credential(s);
  • If Intercom determines that you have violated the terms of this Agreement or the Program Requirements, then upon notice from Intercom, you will promptly remediate any such issues, or cease use of all Credential(s);
  • You must not misrepresent your Credential status, completion of Program Requirements, or knowledge of Intercom services, and you will not make any statements that are contrary to the terms of this Agreement or to any reasonable request by Intercom;
  • You will not suggest or represent that a Credential creates any warranty or guarantee of your abilities with regard to any Intercom service;
  • You will not engage in any fraud, misconduct, or engage in anything that negatively affects Intercom or the reputation of Intercom, Intercom Academy, the Credential(s), or the Intercom’s Marks; and
  • You will not state, imply, or infer that you, or any third party, has any relationship with Intercom, including any preferred status, affiliation, endorsement, partnership or recommendation from or by Intercom.

Restrictions on use

To give every Academy user a fair, honest chance to succeed, recording or distributing the questions or answers to recap quizzes or certification exams is strictly prohibited. Writing about the Intercom Academy program is encouraged as long as a link back to the domain in question is included, and provided that no action, omission, or statement made in connection with your use of Intercom Academy will disparage, dilute, tarnish, or negatively impact the reputation or goodwill associated with Intercom, Intercom Academy, or the Credential(s). In addition, you may not:

  • Resell, modify, or exploit the Credential(s) or Intercom Academy content or course materials in any way that infringes upon Intercom’s intellectual property rights, or violates this Agreement or applicable law;
  • Exert any ownership or other intellectual property rights in Credential(s), Intercom Marks, or Academy content and course material; register any Credential(s), Intercom Marks or any confusingly similar marks or logos with the United States Patent and Trademark Office or any other such office, or combine the Credential(s) or Intercom Marks with any other word, design, or mark; or
  • Use Intercom Marks without Intercom’s prior written consent, except as otherwise permitted by this Agreement or the ToS, and any such use of the Intercom Marks, including as set forth herein, will comply with Intercom’s Trademark Usage guidelines.

Badges

Badges may be awarded upon full completion of a course. Certification may be awarded upon successful completion of a certification exam. Being awarded a badge or certificate does not guarantee future employment nor does it represent that an Academy student is performing services on behalf of Intercom (excluding the Intercom Partner Program). You may not alter the intended meaning or appearance of badges or certificates in any way. We may change the particulars of any badge or certificate as necessary and you must use the latest, valid version of each applicable badge or certificate.

Ownership

All Academy content, Credential(s), and course material Intercom provides are owned solely by Intercom, and nothing in these Terms provides you with a license or right to copy, maintain, use or run such Academy content, Credential(s), or course material except as expressly and otherwise provided herein. Your use of such Academy content, Credential(s), or course material does not constitute joint ownership in Intercom’s intellectual property. If, at any time, Intercom invites you to collaborate on creating Academy content or course material, any such content or course material must be approved by Intercom prior to publication and your participation in its creation will not constitute joint ownership in Intercom’s intellectual property.

Feedback

If you send Intercom any feedback, ideas, or suggestions regarding the Intercom’s Academy or Intercom Products (“Feedback”), such Feedback will be the exclusive property of Intercom, and Intercom may use it for any purpose. To the extent you own any rights in the Feedback, you agree to assign and hereby do assign to Intercom all right, title and interest in and to the Feedback, and you acknowledge and agree that Intercom is under no obligation to compensate or credit you for such assignment.

Privacy

Academy may collect personal information. You control what information Academy collects in your Intercom profile settings. If Academy collects personal information on Intercom’s behalf, Intercom and any subprocessors will process that information in accordance with Intercom’s Privacy Policy. If you enroll in or are completing a private course through Academy, Intercom may share your enrollment information and course progress through completion with your applicable Intercom Workspace application admins. This may include individual data such as your user name, course enrollment date, and course end date. Course enrollment and completion data may also be presented in aggregate form to help guide improvements to Academy content and course material.

Suspension and Termination

Intercom may suspend your access to Intercom Academy or terminate this Agreement, at Intercom’s sole discretion, if you breach this Agreement or violate any applicable law. Intercom may decommission Intercom Academy at any time, at which time this Agreement will also terminate. Termination of this Agreement or your suspension from Intercom Academy will result in a termination of your right to access or use any of the Academy content or course materials. Any provision of this Agreement that by their express terms or nature and context are intended to survive termination or expiration of this Agreement will survive termination or expiration of this Agreement.

Disclaimer

INTERCOM MAKES NO WARRANTIES THAT YOU WILL BE AWARDED ANY CREDENTIALS, THAT YOUR CREDENTIALS OR THE PROGRAM WILL BE MAINTAINED OR RENEWED, OR THAT YOUR PARTICIPATION IN THE ACADEMY WILL RESULT IN ANY MONETARY OR COMMERCIAL BENEFIT, EXPERTISE RELATED TO THE INTERCOM SERVICE, THE SATISFACTORY PERFORMANCE OF ANY INTERCOM SERVICE, OR OTHERWISE MEET THE REQUIREMENTS NEEDED TO ADMINISTER OR PROVIDE ANY INTERCOM SERVICES. EXCEPT AS EXPRESSLY PROVIDED FOR HEREIN, THE PROGRAM, DOCUMENTATION, THE CREDENTIALS, INTERCOM MARKS, AND ALL RELATED COMPONENTS AND INFORMATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND INTERCOM EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. INTERCOM’S DECISIONS REGARDING THE ACADEMY, PASSING EXAM SCORES, GRADING OF EXAMS, AND THE PROVISIONING OF CREDENTIALS ARE MADE IN INTERCOM’S SOLE DISCRETION AND INTERCOM WILL HAVE NO LIABILITY TO YOU FOR SUCH DECISIONS. INTERCOM SHALL HAVE NO LIABILITY FOR THE ACTIONS OR INACTIONS OF ANY THIRD-PARTY SERVICE PROVIDERS, INCLUDING TESTING PARTNERS, USED IN CONNECTION WITH THE PROVISIONING OF THE PROGRAM, COURSES, AND EXAMS AND THE DISTRIBUTION OF THE DOCUMENTATION.

Modifications

We may change access to courses, requirements for certification, discontinue courses, or elect to charge a fee for certifications at any time. Unless otherwise agreed in writing, no Intercom Academy content can be sold or used for profit by you or your company or agency.

Independent Contractors

You acknowledge that nothing herein shall be construed as creating a partnership, agency, or any form of joint enterprise based on this Agreement, your participation in the Academy, or your use, display, or promotion of the Credential(s). A Credential does not establish an affiliation between you and Intercom, give you any preferential treatment over other participants in the Program, or represent any endorsement or recommendation by Intercom.