Terms & Policies

Last Published January 18, 2024

Intercom’s trademarks and copyrighted works are among the company’s most important assets and we take the protection of these assets very seriously. All use of Intercom, Inc.’s trademarks and copyrighted works are subject to these Trademark and Copyright Usage Guidelines, which are intended to guide Intercom’s licensees, partners, resellers, developers, customers, consultants and other parties who wish to use or display Intercom’s name, logo, design, taglines and trademarks or service marks owned by Intercom (“Intercom Marks”) as well as Intercom’s copyrighted content. Any uses of Intercom Marks and copyrighted works must abide by these guidelines and any other terms that may apply, as specified, to the particular materials used. A list of the Intercom Marks can be found at the bottom of this page. The appearance, layout, color scheme, and design of the Intercom site are part of Intercom’s protected trade dress. As laid out in our Website TOU and Terms of Service, these are Intercom’s intellectual property and you may not use them without our prior written permission. Unless we grant written permission in a separate agreement, or describe a permitted use herein, you may not use any of the Intercom Marks or copyrighted works.

1. Acknowledgment Before Use

Before using any of the Intercom Marks or copyrighted works, you must carefully review these guidelines. By downloading, using, or displaying any of Intercom Marks or copyrighted works, you warrant and acknowledge that you have read these guidelines in full and agree to abide by them and further acknowledge and agree to the following:

• Intercom is the sole owner of the Intercom Marks and copyrighted works.

• You warrant that you will not interfere with Intercom’s ownership or rights in its trademarks or copyrighted works anywhere in the world.

• You may not transfer the rights granted in these guidelines to anyone else.

• Any goodwill derived from your use of the Intercom Marks or copyrighted works inures to the benefit of Intercom.

• We have the right to request sample use of the Intercom Marks or copyrighted works in your materials to ensure compliance.

• We retain the right to modify or revoke this permission at any time and at our sole discretion.

2. Permissible Use of the Intercom Marks

References to Intercom Company, Products and Services

You may use Intercom Marks in plain text to accurately reference our company, products, or services, as long as your use does not risk confusion about our involvement or relationship (or lack thereof). The following guidelines must be followed:

1. Intercom Mark must not be a part of the offering’s name or other branding (such as logos or tag lines).

2. Referential language must be used as the prefix to accurately explain the inclusion of Intercom Marks. For example “compatible with,”“runs on,”“powered by,”or “integrates with”are accepted referential phrases when such statements are true.

3. Intercom Marks should be used with the proper notice symbol (® or TM), as shown in the list at the bottom of this page, and as an adjective. (It should not be used as a verb or noun.)

4. A trademark attribution notice must be included within the credit/end section of the publication providing adequate notice of Intercom’s ownership of its trademarks. e.g.: The Intercom name and logos are the trademarks or service marks of Intercom, Inc. or its affiliates in the U.S. and other countries.

Intercom, Inc. is a company/trade name. You are permitted to reference Intercom as a company in written materials by first using the full trade name with the incorporated designation (i.e., “Intercom, Inc.”), followed by Intercom (omitting the “Inc.”designation) in subsequent references in the same publication. When referring to Intercom as a company, do not use the ® symbol with “Intercom”.

Product Integration & Developer Programs

If you are a developer or have a product or solution that is interoperable, integrated, or compatible with an Intercom product or service in some way, you may use the designated mark or logo solely within the program to accurately illustrate how your product, service, or solution works with the Intercom product.

Screenshots of Intercom’s software are permitted solely for educational tutorials or to demonstrate how your product integrates with Intercom’s, provided the following guidelines are followed:

1. Don’t alter screenshots, except to resize or to redact sensitive information.

2. Don’t use screenshots that contain third-party content without the permission of the third party.

3. Don’t use screenshots that contain an image of an identifiable individual or other personally identifiable information.

4. The screenshot must accurately portray how the product works.

5. The screenshot and the context in which it is shown must be clear as to whose product it is.

6. Provide attribution or proper copyright notice: [Name of material] is a copyrighted work of Intercom, Inc. © [year of publication] Intercom, Inc. All rights reserved. (e.g., © 2024 Intercom, Inc. All rights reserved.)

Written Agreement with Intercom

If you are a partner, reseller, professional service provider, managed service provider, or developer and have been provided specific permission to use or display Intercom Marks or copyrighted works within your written agreement with Intercom, you are permitted to use and display only Intercom Marks specifically referenced in your program, and you must follow the terms outlined in your specific agreement.

Intercom may provide you with additional style guidelines describing specifics such as size, color, or relative placement of the Intercom Marks. You agree to use the Intercom Marks in a manner that conforms to any such guidelines or other instructions provided by Intercom at any time, and to update all uses to conform to Intercom’s latest guidelines and/or instructions.

3. Impermissible Use

Absent explicit written authorization from Intercom,

• You may not incorporate any of Intercom Marks into your company name, logo, app name, product name, service name, product icon, website or domain name, social media handle, taglines, or any other source-identifying materials.

• You may not use or display any of Intercom’s content, including images, text, design, workflows, audio, video, or media in any other format, for any purpose.

• You may not purchase any of Intercom Marks as an ad word or keyword from any search engine, social media forum, or other online venue. You may not use any of Intercom Marks or copyrighted material in advertising, marketing, or promotional materials.

• You may not alter or modify any of Intercom Marks or copyrighted works in any way.

• You may not use Intercom Marks or copyrighted works in a way that creates an impression of endorsement, sponsorship, or false association with Intercom or any of its products or services or in a manner that causes customer confusion.

You may not use any of the Intercom Marks or copyrighted works in a way that is defamatory, libelous, obscene, unlawful, or otherwise disparaging or in any way that would dilute or tarnish Intercom’s brand or our right in the marks.

Even where use of Intercom Marks is permitted, please use your own marks to identify your goods or services in a manner that makes your brand or any other descriptor of your goods/services clearly distinguishable from ours.

4. Termination

If we think that your use of our property is in violation of any of our legal terms or these guidelines, or if we feel that your use isn’t in Intercom’s best interest, we can revoke your right to use our property at any time.

Your right to use our property will terminate automatically in the event of any agreement on which your permission to use such property is based. Upon termination of the permission, you agree to promptly remove any Intercom Marks or copyrighted works from any websites or applications, or other material within a reasonable time. In addition to any other right that we may have to enforce our rights in our intellectual property, you must promptly comply with any request that we make for you to cease any use of the Intercom Marks or copyrighted works.

5. Questions

If you have any questions regarding Intercom assets or these guidelines, please contact the Intercom Legal Department at legal@intercom.io.

Current Intercom Marks

INTERCOM^®

MAKE INTERNET BUSINESS PERSONAL^®

WE MAKE INTERNET BUSINESS PERSONAL^®

OPERATOR^®

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