Terms & Policies

All use of Intercom, Inc.’s trademarks are subject to this Trademark Usage Agreement (“Agreement”). This Agreement is for Intercom, Inc.’s licensees, partners, developers, customers, and other parties who wish to use the Intercom name, logo, and other registered or unregistered trademarks and service marks owned by Intercom (“Intercom Marks”). Please note that any use of any Intercom Marks outside of this Agreement requires specific permission and without such permission may constitute trademark infringement under federal and state laws.

A list of the Intercom Marks can be found at our Press Resources Page.

1. Intercom Marks and License

Intercom's trademarks are valuable assets Intercom needs to protect. We ask that you help us by properly using and crediting the Intercom Marks for which you have been given use permissions in accordance with this Agreement. The Intercom Marks specifically include, without limitation, the following marks:

INTERCOM

The Intercom Marks are protected by U.S. and international laws. This Agreement gives you, our customers, vendors, partners or other specifically permitted entities, a non-exclusive, non-transferable license to use the Intercom Marks on websites or applications that incorporate or otherwise use the Intercom services, or identify Intercom as your customer, as applicable and as described in your services agreement. Such use is subject to the terms of this Agreement, and we may terminate this license at any time and at our discretion. Upon termination of the license, you agree to promptly remove any Intercom Marks from any websites or applications, or other material within a reasonable time.

2. Permissible Use of the Intercom Marks

Placement: You may generally use the Intercom Marks to identify the associated services, or to identify Intercom as your customer (as applicable). All online uses of the Intercom Marks should link back to the Intercom home page at www.intercom.com.

Notice and Attribution: The TM or SM symbol should be used with each Intercom Mark, unless Intercom instructs you to use the ® symbol or otherwise. We ask that you also provide the proper trademark attribution identifying Intercom as the owner of the Intercom Marks, such as

The Intercom name and logos are the trademarks or service marks of Intercom, Inc. or its affiliates in the U.S. and other countries.

Brand Guidelines: Intercom may provide you with style guidelines describing specifics such as size, color, or relative placement of the Intercom Marks. You agree to use the Intercom Marks in a manner that conforms to any such guidelines or other instructions provided by Intercom at any time, and to update all uses to conform to Intercom’s latest guidelines and/or instructions.

3. Impermissible Use of the Intercom Marks

You may not use the Intercom Marks except as described in this Agreement, any guidelines provided by Intercom, or otherwise agreed in writing by Intercom. You may not use the Intercom Marks to disparage Intercom, or in any way that may be damaging to our brand or to our interests in the Intercom Marks.

You may not use the Intercom Marks to imply endorsement by Intercom of your products or services, or in a manner that causes customer confusion. That is, while you may identify Intercom as your Customer, you may not do so in a manner that implies any other relationship with Intercom.

You may not misrepresent your relationship with Intercom, or use the Intercom Marks in any manner that is misleading.

In addition to protecting the Intercom Marks, it is important to us that you maintain an independent brand. Even where use of Intercom Marks is permitted, you must prominently use your own marks to identify your services in a manner that makes your brand or any other descriptor of your goods/services clearly distinguishable from ours. You may not use the Intercom Marks or any confusingly similar name or trademark with your product, service, company, or domain name.

Proper use of Intercom Marks reinforces their role as brands for our products and services, and helps prevent Intercom’s loss of rights in our marks.

4. Termination

We may terminate this Agreement at any time effective immediately upon notice to you. This Agreement will terminate automatically in the event of the any agreement on which your permission to use the Intercom Marks is based. In addition to any other right that we may have to enforce our rights in our trademarks, you must promptly comply with any request that we make for you to cease any use of the Intercom Marks.

5. Ownership

Nothing in this Agreement or otherwise gives you any right, title or interest in the Intercom Marks, or any other trademark or trade name of Intercom, except the right to use the trademarks and service marks solely to identify your actual use of Intercom’s software and platform. You agree that the Intercom Marks, and all intellectual property rights therein, are solely owned by Intercom, and that any and all uses of the Intercom Marks, and all goodwill derived therefrom, whether or not done pursuant to the Agreement, shall inure solely to the benefit of Intercom.

6. No Warranties

As part of this Agreement, we do not make any representations regarding your use of the Intercom Marks. We disclaim all warranties, express and implied, including any warranties of non-infringement.

7. Your Liability for Third-Party Claims

You agree to defend, indemnify, and hold harmless Intercom, its affiliates, and their respective employees and agents (each an “Intercom Entity”) against any claim, suit, demand, loss, liability, damage, action, or proceeding (each, a “Claim”) brought by a third party against an Intercom Entity that results from your impermissible use of any Intercom Marks, including any Claims based on trademark or copyright infringement, dilution, passing off, counterfeiting, or unfair competition. You will also responsible for, and will fully reimburse each Intercom Entity for, any liability incurred by such Intercom Entity in connection with such Claims.

You will fully cooperate with each Intercom Entity by providing reasonable assistance, authority, information, and resources where applicable, in order to assist with the defense of the Claims. You acknowledge Intercom’s right to control any defenses or responses against any such Claims, and you agree to cooperate with and reimburse any Intercom Entity that wishes to assert such authority.

8. Additional Legal

Except as otherwise agreed upon in writing between you and us in your Service Agreement or otherwise, this Agreement and any guidelines or instructions we provide in the future constitutes the entire agreement between you and us regarding your use of the Intercom Marks. You may not transfer this Agreement to any third party. This Agreement is governed by the laws of the United States and the State of California, and any action to enforce or otherwise relating to this Agreement shall be brought in the state and federal courts located in San Francisco, California.

9. Questions

If you have any questions regarding Intercom Marks, please contact the Intercom Legal Department at legal@intercom.io.