Terms & Policies
Intercom DMCA Policy
If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via Intercom’s Service, please notify Intercom’s copyright agent, pursuant to the United States Digital Millennium Copyright Act of 1998 (“DMCA”). For your complaint to be valid under the DMCA, you’ll need to provide the following information in writing:
- An electronic or physical signature of a person authorized to act on behalf of the copyrighted work owner;
- Identification and description of the copyrighted work, including the URL where this infringing content is available and/or a copy of the copyrighted work;
- Identification of the material claimed to be infringing and where it is located on Intercom’s Service;
- Contact details of the person submitting the notice, including an email address, telephone number, and mailing address;
- A statement in "good faith belief" that the work is not authorized by the copyright owner, its agent, or law; and
- A statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner.
The above information must be submitted to the following DMCA Agent:
Attn: DMCA Notice Intercom, Inc. 55 2nd Street, 4th Floor San Francisco, CA 94105
Please note that upon receipt of notice alleging content has infringed on anyone else’s copyrighted content, Intercom will contact the alleged infringer and give them approximately 1 business day to delete or modify the content specified in the notice. If the changes haven’t been made, Intercom will disable the content claimed to have infringed. If you believe your content has been disabled as a result of a mistake or misidentification, you may send us a counter notice meeting the requirements listed above that we will pass back to the original copyright owner. If the copyright owner wishes to keep the content in question disabled after receiving a counter notice, they’ll need to initiate legal action and seek a court order to restrain the user from publishing infringing content on Intercom’s Service. If Intercom doesn’t receive the notice within 10-14 days, Intercom will re-enable the disabled content.
UNDER FEDERAL LAW, IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY AND CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS’ FEES.