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Get AI-powered customer service with every plan

Essential
$39per seat/mo
The customer support plan for individuals, startups, and small businesses.
Essential includes:
Shared inbox
Fin AI Compose
Basic automation
Fin AI Chatbot
Public help center
Proactive support
Ticketing system
Unlimited articles
AdvancedRecommended
$99per seat/mo
Powerful automation tools and AI features for growing support teams.
Advanced includes:
Shared inbox
Fin AI Compose
Fin AI Autofill
Tickets portal
Proactive support
Fin AI Chatbot
Ticketing system
Side conversations
Private help center
Multilingual help center
Team inboxes
Fin AI Summarize
Public help center
Unlimited articles
Workflows for advanced automation
Expert
$139per seat/mo
Collaboration, security and reporting tools for large support teams.
Expert includes:
Shared inbox
Fin AI Compose
Fin AI Autofill
Tickets portal
Proactive support
Multiple help centers
Single sign-on
Fin AI Chatbot
Ticketing system
Side conversations
Private help center
Multilingual help center
Workload management
Real-time dashboard
Team inboxes
Fin AI Summarize
Public help center
Unlimited articles
Workflows for advanced automation
Multibrand messenger

Proactive Support PlusUpgrade

Product tours, checklists, surveys and more.
From $499/mo
Including 3,000 messages sent/moinformation tooltip icon
Key features include
Product tours
Mobile carousels
News items
Posts
Surveys
Checklists
Push notifications
Series campaign builder

Get AI-powered customer service with every plan

Try free for 14 days. No credit card required.
Essential
$39per seat/mo
The customer support plan for individuals, startups, and small businesses.
Expert
$139per seat/mo
Collaboration, security and reporting tools for large support teams.
inboxHelp Desk
Connect your inbox, tickets, and help center in one central, AI-enhanced workspace.
Shared inbox
Manage conversations from a single, collaborative inbox.
This feature is available
This feature is available
This feature is available
Inbox views
Build custom filtered views to monitor conversations in real time.
This feature is available
This feature is available
This feature is available
Basic chatbots and automations
Simple bots and automations for triaging conversations, qualifying leads, and gathering customer information.
This feature is available
This feature is available
This feature is available
Fin AI Compose
Expand replies, rephrase answers, or change tone using AI.
This feature is available
This feature is available
This feature is available
Ticketing system
Tickets optimized for team collaboration and real-time customer updates.
This feature is available
This feature is available
This feature is available
Public help center
A web page for your customers to quickly and reliably find support content.
This feature is available
This feature is available
This feature is available
Unlimited articles & collections
Publish an unlimited amount of articles and organize them by topic in collections.
This feature is available
This feature is available
This feature is available
Help center customization
Customize the visual appearance of your help center to keep it looking on brand.
This feature is available
This feature is available
This feature is available
Multiple team inboxes
Provide multiple inboxes per team from the same workspace.
This feature is available
This feature is available
Workflows for advanced automations
Automatically assign, close, and prioritize conversations and tickets, and do more with our visual automation builder.
This feature is available
This feature is available
Fin AI Summarize
Summarize conversations in the inbox using AI.
This feature is available
This feature is available
Fin AI Autofill
Automatically populate key information from conversations for ticket attributes.
This feature is available
This feature is available
Multilingual help center
Configure your help center to work in multiple languages, so you can provide self-service support in the languages your customers speak.
This feature is available
This feature is available
Workload management
Assign the most critical conversations from various team inboxes to the most available and relevant teammate.
This feature is available
Fin AI Compose (my tone of voice)
Rewrites replies in your tone of voice based on your previous responses.
This feature is available
Multiple help centers
Create separate knowledge bases for your different products or brands.
This feature is available
finAI Chatbot
Dramatically reduce your support volume with our breakthrough AI chatbot.
Fin AI Chatbot
Fin is a breakthrough AI chatbot that automatically answers customer questions.
Fin AI Answers
Fin automatically answers customer questions based on your support content.
This feature is available
This feature is available
This feature is available
Fin Custom Answers
Create bespoke answers for Fin with rich media, external data (e.g. order history or billing data), and custom actions (e.g. writing to third-party systems).
This feature is available
This feature is available
This feature is available
Multiple content sources
Power Fin with support content from your help center, any public and private URL, PDF documents, snippets, and more.
This feature is available
This feature is available
This feature is available
Content targeting
Target Fin content to customers based on their plan, location, personas, and more.
This feature is available
This feature is available
This feature is available
Workflows for Fin
Deploy complex automations that incorporate Fin when a customer takes action, e.g. handoff to/from Fin when a customer clicks an element on your pricing page or visits your help center outside business hours.
This feature is available
This feature is available
proactive-supportProactive Support
Give customers the support they need before they need it with in-context automated messages.
Chats
Send one-off messages to specific customers.
This feature is available
This feature is available
This feature is available
Banner messages
Highlight important information with persistent banners in your app or website.
This feature is available
This feature is available
This feature is available
Tooltips
Highlight features with a label that draws attention to a specific area of your product.
This feature is available
This feature is available
This feature is available

Proactive Support PlusAdd-on

Advanced in-app and outbound support features

Add to any plan for $499/mo

PostsChecklistsProduct toursSurveysTooltipsSeries, and more...

Includes 3,000 sends/mo with our most sophisticated Proactive Support features.

Additional use priced per message sent.

Plus unlimited use of customer engagement and automation tools.

Also includes message targeting, scheduling, localization, tags, and goals.

* Some limits apply to Series.

omnichannelChannels
Deliver conversational support where it works best for your customers.
Live chat
Support customers via live chat on the messenger (web, iOS, Android).
This feature is available
This feature is available
This feature is available
Inbound email
Easily send, receive, and edit inbound customer emails from the inbox.
This feature is available
This feature is available
This feature is available
Social
Integrate with Facebook and Instagram.
This feature is available
This feature is available
Email campaigns
Create and send targeted emails to customers.
SMS
Send and receive SMS text messages from the inbox.
WhatsApp
Send and receive WhatsApp messages from the inbox.
Phone
Make every call count. Solve customer problems faster with phone calls, video calls, and screen sharing. All within Intercom.
Phone calls, voice/video calls & screen sharing*
platformPlatform
One central platform connecting everything together, from apps and automations to customer data and reporting.
Custom objects
Bring in business-critical data to power automated workflows.
This feature is available
This feature is available
This feature is available
Custom events
Track activity and changing data with custom events.
This feature is available
This feature is available
This feature is available
Pre-built reports
Inbox comes with reports like conversations, customer satisfaction, and more.
This feature is available
This feature is available
This feature is available
Custom reports
Create reports based on the conversation or ticket data that’s important to your business.
This feature is available
This feature is available
Custom roles
Create custom roles to assign consistent permissions to your team.
This feature is available
SSO & identity management
Log in to Intercom with SAML SSO using Okta, OneLogin, or another identity provider.
This feature is available
Grow your startup with Intercom’s Early Stage program
Eligible startups get 93% off 5 Advanced seats, Proactive Support Plus and 10 Fin AI resolutions/mo.
Frequently Asked Questions
  • Intercom offers three plans (Essential, Advanced, Expert), which all give you access to the Intercom platform. Access to Intercom requires a seat for the help desk. Every plan includes access to Intercom’s AI chatbot and channels, both of which are subject to additional usage charges. Proactive support includes usage of banners, in-product chats, tooltips and more. You can include the Proactive Support Plus add-on in any plan from $499/month (additional charges may apply, see below).

    Learn more about Intercom pricing

    Seats

    Seats provide access to Intercom’s products and features within your chosen plan. Each teammate using Intercom must have a designated seat assigned to them.

    Learn more about seat pricing

    Lite Seats

    Lite seats provide limited access to Intercom to support cross-functional collaboration. A set number of Lite seats are included without additional charge on the Advanced and Expert plans.

    Learn more about Lite seats

  • We accept all major credit cards, ACH, checks, and wire transfer payments. Please note: Intercom is billed in United States Dollars (USD) only.

  • Intercom is billed in United States Dollars (USD) only. This applies across our whole platform, including seat pricing, additional usage charges, add-ons, and Premier Services. Right now, we can’t bill in any other currencies.

  • In addition to Seats and ‘Proactive Support Plus’, you only pay for what you use. Here’s a breakdown:

    WhatsApp: WhatsApp is charged per ‘conversation’, with unit costs varying by volume. We have different pricing for inbound and outbound WhatsApp. Learn more about WhatsApp pricing

    SMS: SMS is charged per the number of “SMS sent and/or received” with unit costs varying by volume. Prices also vary by region. Learn more about SMS pricing

    Emails and Email Campaigns: Inbound emails from your customers and responses to those emails are included as part of your plan without additional charge. Additionally, emails sent from the Inbox are without additional charge. Email campaigns are charged per the number of ‘Bulk Emails Sent’, which are emails sent to more than one customer. Learn more about Email pricing

    Fin Resolutions: Fin AI chatbot usage is measured in ‘resolutions.’ This ensures that you only pay when Fin achieves the outcome you and your customers care about most – resolved conversations. Resolutions are counted if Fin provides an answer (AI Answer or Custom Answer) in a conversation and the customer confirms the answer provided is satisfactory or exits the conversation without requesting further assistance. Learn more about Fin AI chatbot pricing

    Proactive Support Plus & Messages Sent: Purchasing the ‘Proactive Support Plus’ add-on unlocks a number of capabilities including product tours, surveys, in-app posts, mobile push, and mobile carousels. The baseline monthly fee includes 3,000 messages sent every month (see below for how ‘messages sent’ is calculated). Any messages sent above 3,000 per month are at an additional cost and charged per ‘message sent.’ Learn more about Proactive Support Plus

  • Intercom’s free trial requires no credit card to sign up. During the 14-day trial, you’ll have access to all the products & features available in the Advanced plan as well as Proactive Support Plus. After the free trial period, simply add your credit card details to continue using Intercom.

    If you’re interested in a free trial of the Expert plan, contact sales.

  • You can easily upgrade or downgrade between the Essential and Advanced plans, and add or remove the Proactive Support Plus add-on at any time. Customers on the Expert plan or on annual contracts need to contact us to make a change.

    To add seats, simply head to ‘Settings’ > ‘Teammates’ to add or remove seats.
    To change your plan, simply head to ‘Billing’ > ‘Subscriptions’

    Learn more about changing or canceling your plans

  • Fin is the identity of Intercom’s AI bot that is integrated across the Intercom platform. Fin is Intercom’s AI chatbot that automatically answers your customer’s questions in messenger (and across other supported channels), as well as an AI copilot in the help desk that helps your team work faster and smarter with features like AI Summarize and AI Assist.

    Fin AI features in the help desk are available based on your plan. Fin AI chatbot is priced per resolution.

    Learn more about fin

  • The ‘Proactive Support Plus’ add-on is charged at a fixed monthly fee of $499. Purchasing the ‘Proactive Support Plus’ add-on unlocks a number of capabilities including product tours, surveys, in-app posts, mobile push, and mobile carousels. This includes 3000 ‘messages sent’ every month. Any messages sent above 3000 per month are an additional cost and charged on the ‘messages sent’ metric. Learn more about Proactive Support Plus

  • ‘Messages sent’ is the metric that Intercom uses to calculate charges for certain message types within the Proactive Support Plus add-on. These message types are: product tours, surveys, in-app posts, mobile push, and mobile carousels.

    ‘Messages sent’ is calculated by totaling all messages sent through product tours, surveys, in-app posts, mobile push, and mobile carousels during a billing month.

    The baseline monthly fee for ‘Proactive Support Plus’ includes 3000 messages sent every month. Usage above this amount will be charged per unit (see additional usage question above).

    For example: If you send 1000 product tours, 1000 surveys, and 2000 mobile push messages during a billing month, your ‘messages sent’ total for that billing month would be 4000. Since the first 3000 ‘messages sent’ are included each billing month, they are free. Only the additional 1000 messages sent’ would be billed as an additional charge.

    Learn more about ‘Messages Sent’

  • Intercom offers an Early Stage program for startups. You can find more information and apply for this program on this page.

  • Intercom provides over 450+ apps and integrations, including Salesforce, Hubspot, and Jira

    Learn more about apps and integrations

  • Join the future of customer service