Great customer relationships start here
Get the #1 Business Messenger and start delivering personalized experiences at every stage of the customer journey.
Looking for an all-in-one messenger solution?
Looking for a specific solution?
Deliver personalized messenger-based experiences across the customer journey
Core products:
Recommended add-ons:
What's included:
- Chat with customers using your Business Messenger
- Use customer data for targeting and insights
- Track the value of Intercom with our robust reporting
- Manage all your customer email and chat from one place
- Send targeted messages — emails, chats, and push notifications — on your site or in your product
- Integrate with Stripe, Hubspot, Shopify, Google, and more
- Track and analyze user information and behavior in your product
What's included:
- All the Essential plan features
- Customize your chat workflows with rules and automations
- Automate multi-touch campaigns — just add messages and rules and Intercom does the rest
- Control who can chat with you (and when)
- Use Mobile Carousels to connect with your mobile app users at every touchpoint—show them around, provide support, and highlight new features
What's included:
- All the Essential and Pro plan features
- Use custom bots across your customer engagement process — from engaging and qualifying leads to scheduling calls
- Get actionable reports on team performance and revenue
- Integrate with Salesforce sandbox, Marketo, and Clearbit Reveal
- Convert target prospects with account-based marketing campaigns
- Support multiple brands in the Messenger
- Set, track, and see reports on internal or external SLAs
- Create custom roles with corresponding permissions
- See message version history to optimize your messages over time
- Use Mobile Carousels to connect with your mobile app users at every touchpoint—show them around, provide support, and highlight new features
Recommended add-ons
Custom Bots
from $99/mo
Customize your bot in minutes to get more qualified leads and accelerate your sales cycles.
See details- Point-and-click bot builder
- Quick start templates
- Bot performance reports
- Multiple app integrations to increase self-service
Product Tours
from $119/mo
Onboard customers and highlight new features with guided, adoption-driving tours.
See details- Get 7x more customer engagement than email
- Deliver targeted, personalized experiences
- Build tours in minutes, code-free
Resolution Bot
from $99/mo
A chat bot that intelligently answers common questions so your team doesn't have to.
See details- Deliver precise, accurate answers, 24/7
- Improve your customer response time by 44%
- Free up your team to focus on more productive work
Help Center Articles
from $49/mo
Publish articles to a knowledge base to provide your customers with self-service support.
See details- Automatically suggest articles to customers
- Report on searches, views, and user feedback
- Import content from existing help center
Convert website visitors into paying customers with chatbots and live chat
Core products:
Recommended add-on:
What's included:
- Capture leads on your website with live chat
- Engage the right visitors by targeting automatically based on their behaviors
- Get reports on leads captured, response times, and more
- Integrate with Stripe, Hubspot, Shopify, Google, and more
Chosen by 53% of businessesPro
Boost your efficiency with bots and automations
from $153/mo
from $153/mo
What's included:
- All the Essential plan features
- Automatically qualify leads when they start conversations
- Route leads to the right sales reps based on rules
- A/B test messages you send to optimize performance
- Set permissions for who can create new messages, assign conversations, and more
- Integrate with Salesforce, Zendesk, Github, and more
What's included:
- All the Essential and Pro plan features
- Use custom bots across your customer engagement process — from engaging and qualifying leads to scheduling calls
- Report on key revenue metrics overall, by team and each sales rep
- Close bigger deals by creating tailored experiences for target accounts with ABM
- Use SLAs, chat limits, and advanced routing to accelerate response times
- Integrate with Salesforce sandbox, Marketo, and Clearbit Reveal
- Support multiple brands in the Messenger
- Create custom roles with corresponding permissions
- See message version history to optimize your messages over time
Recommended add-on
Custom Bots
from $99/mo
Customize your bot in minutes to get more qualified leads and accelerate your sales cycles.
See details- Point-and-click bot builder
- Quick start templates
- Bot performance reports
- Multiple app integrations to increase self-service
Onboard, activate and re-engage customers with targeted outbound chat, email and push messages
Core product:
Recommended add-on:
What's included:
- Trigger messages — emails, chats, and push notifications — based on your users and their behavior
- Measure performance
Chosen by 53% of businessesPro
Build campaigns with automated logic
from $75/mo
from $75/mo
What's included:
- All the Essential plan features
- Automate multi-touch campaigns — just add messages and rules and Intercom does the rest
- Control who can chat with you (and when)
- Integrate with Salesforce, Mailchimp, Github, and more
- Onboard and engage users of your mobile app with custom, full-screen Mobile Carousel messages
What's included:
- All the Essential and Pro plan features
- Optimize your messages with advanced A/B testing
- Integrate with Salesforce sandbox, Marketo, and Clearbit Reveal
- Set custom rate limits for Intercom APIs
- Convert target prospects with account-based marketing campaigns
- Support multiple brands in the Messenger
- Create custom roles with corresponding permissions
- See message version history to optimize your messages over time
- Onboard and engage users of your mobile app with custom, full-screen Mobile Carousel messages
Recommended add-on
Product Tours
from $119/mo
Onboard customers and highlight new features with guided, adoption-driving tours.
See details- Get 7x more customer engagement than email
- Deliver targeted, personalized experiences
- Build tours in minutes, code-free
Provide high-quality, personalized help at scale with human, self-serve, and proactive support
Core product:
Recommended add-ons:
What's included:
- Offer customers live chat support on your site or in your product
- See customer information from your databases while you chat
- Coordinate across your team with assignments, internal notes, and saved replies
- Get reports to track volume, response times, and team performance
- Connect your tech stack with apps for Stripe, Trello, Jira and more
What's included:
- All the Essential plan features
- Automatically assign and prioritize inbound conversations
- Respond directly to Facebook and Twitter messages
- Manage service quality with customer satisfaction surveys
- Streamline workflows with 250+ apps, like Salesforce, Zendesk, and Github
- Proactively support your mobile app users with Mobile Carousels
What's included:
- All the Essential and Pro plan features
- Set, track, and see reports on internal or external SLAs
- Support multiple brands in the Messenger
- Control inbound volume with chat limits and advanced routing
- Manage complex questions efficiently with ticketing workflows
- Customize chat and emails by disabling gifs and attachments
- Create custom roles with corresponding permissions
- Get priority support, dedicated success team, and access to tech engineers
- Proactively support your mobile app users with Mobile Carousels
Recommended add-ons
Resolution Bot
from $99/mo
A chat bot that intelligently answers common questions so your team doesn't have to.
See details- Deliver precise, accurate answers, 24/7
- Improve your customer response time by 44%
- Free up your team to focus on more productive work
Custom Bots
from $99/mo
Customize your bot in minutes to get more qualified leads and accelerate your sales cycles.
See details- Point-and-click bot builder
- Quick start templates
- Bot performance reports
- Multiple app integrations to increase self-service
Help Center Articles - Essential
from $49/mo
Publish articles to a knowledge base to provide your customers with self-service support.
See details- Automatically suggest articles to customers
- Report on searches, views, and user feedback
- Import content from existing help center
Help Center Articles - Pro
from $99/mo
Help your different audiences quickly find answers with a tailored knowledge base.
See details- Control who sees your help content
- Support customers in 38 languages
- Reference and add articles in conversations
Deliver personalized messenger-based experiences across the customer journey
Core products:
Recommended add-ons:
What's included:
- Chat with customers using your Business Messenger
- Use customer data for targeting and insights
- Track the value of Intercom with our robust reporting
- Manage all your customer email and chat from one place
- Send targeted messages — emails, chats, and push notifications — on your site or in your product
- Integrate with Stripe, Hubspot, Shopify, Google, and more
- Track and analyze user information and behavior in your product
What's included:
- All the Essential plan features
- Customize your chat workflows with rules and automations
- Automate multi-touch campaigns — just add messages and rules and Intercom does the rest
- Control who can chat with you (and when)
- Use Mobile Carousels to connect with your mobile app users at every touchpoint—show them around, provide support, and highlight new features
What's included:
- All the Essential and Pro plan features
- Use custom bots across your customer engagement process — from engaging and qualifying leads to scheduling calls
- Get actionable reports on team performance and revenue
- Integrate with Salesforce sandbox, Marketo, and Clearbit Reveal
- Convert target prospects with account-based marketing campaigns
- Support multiple brands in the Messenger
- Set, track, and see reports on internal or external SLAs
- Create custom roles with corresponding permissions
- See message version history to optimize your messages over time
- Use Mobile Carousels to connect with your mobile app users at every touchpoint—show them around, provide support, and highlight new features
Recommended add-ons
Custom Bots
from $99/mo
Customize your bot in minutes to get more qualified leads and accelerate your sales cycles.
See details- Point-and-click bot builder
- Quick start templates
- Bot performance reports
- Multiple app integrations to increase self-service
Product Tours
from $119/mo
Onboard customers and highlight new features with guided, adoption-driving tours.
See details- Get 7x more customer engagement than email
- Deliver targeted, personalized experiences
- Build tours in minutes, code-free
Resolution Bot
from $99/mo
A chat bot that intelligently answers common questions so your team doesn't have to.
See details- Deliver precise, accurate answers, 24/7
- Improve your customer response time by 44%
- Free up your team to focus on more productive work
Help Center Articles
from $49/mo
Publish articles to a knowledge base to provide your customers with self-service support.
See details- Automatically suggest articles to customers
- Report on searches, views, and user feedback
- Import content from existing help center
Custom enterprise plans
Customize your products and add-ons.
Annual plans
Start with an annual plan.
With Intercom, we’ve seen 30% revenue growth quarter over quarter and now we’re rolling it out across the entire customer lifecycle.
Yvonne Chen, VP of Marketing
![](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 998 1250"%3E%3C/svg%3E)