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Messages
Send targeted email, in-app
and push messages to leads
and customers
Starting at
$29/month
$29/month
Price
See features
| Monthly Active People | Essential | Pro |
|---|---|---|
| Up to 100 people | $29/month | $49/month |
| 101-250 people | $49/month | $79/month |
| 251-1,000 people | $70/month | $110/month |
| 1,001-2,000 people | $95/month | $150/month |
| 2,001-5,000 people | $170/month | $270/month |
| 5,001-10,000 people | $290/month | $450/month |
| Over 10,000 people? | Chat with sales |
| Features | Essential | Pro |
|---|---|---|
Auto and manual messages
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Audience targeting
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Message scheduling
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Trigger times
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Message insights
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CSV export
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Intercom messenger
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Message customization
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Email collector
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Smart campaigns
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A/B testing
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Message reactions
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Premium integrations
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Salesforce integrations
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Clearbit Reveal integrations
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Custom email templates
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Email delivery windows
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Unbranded messaging
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DKIM
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Permissions
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What are Monthly Active People?
Leads and customers who received a message from you, sent a message to you, or have logged into your app or website, in the past 30 days.
Inbox
Manage, reply, and resolve conversations with leads and customers as a team
Price per Seat
$19/month
2 Seats minimum
$19/month
2 Seats minimum
Price
See features
| Priced on Seats | Essential | Pro |
|---|---|---|
| 2 Seats | $38/month | $78/month |
| Each additional Seat | $19/month | $39/month |
| More than 15 Seats? | Chat with sales |
| Features | Essential | Pro |
|---|---|---|
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Intercom messenger
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Operator bot
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Email forwarding
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Team inboxes
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Assign conversations
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Notes & mentions
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Conversation tagging
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Saved replies
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Lead and customer profiles
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Conversation snooze
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Office hours
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Response times
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Away mode
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Message customization
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Slack integration
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Twitter integration
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Facebook integration
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Smart suggestions
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Article search
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Reports
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iOS & Android app
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Operator lead qualification
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Round robin assignment
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Assignment rules
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Salesforce integration
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Github integration
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Zendesk integration
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CSAT surveys
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Messenger visibility
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Unbranded messaging
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Permissions
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What are Inbox Seats?
An Inbox Seat gives a Teammate access to the Inbox product. A Teammate is anyone in your company with an Intercom account. You can have unlimited Teammates for free and choose which of them have a paid Inbox Seat.
Articles
Create and publish help content to a public knowledge base
Fixed price
$49/month
$49/month
Price
See features
| Fixed monthly price |
|---|
| Unlimited articles included |
| Features | |
|---|---|
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Public help center
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Article reactions
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Smart suggestions
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Rich feedback
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Failed searches
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Articles and collections
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Article sharing
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Help center branding
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Intercom messenger
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Messenger customization
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Operator bot
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Content importer
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Recommended Use Cases
Choose a use case for your business and we will recommend the products you need.
Powering 500,000,000 conversations every month for the world's fastest growing businesses
Intercom drives 40% of sales demos booked
Increased message engagment by 2.5x
Reduced customer response time by over 50%
Frequently Asked Questions
Can I try Intercom for free?
You can try any product free for 14 days. You can buy, upgrade or cancel at any time.
What is Pro?
Pro subscriptions include additional features not available in Essential. You can upgrade to or downgrade from Pro subscriptions at any time.
Can I try more than one product?
Yes, you can trial more than one product. You can add or remove products at any time.
What are Teammates and Seats?
A Teammate is anyone in your company with an Intercom account. You can have unlimited teammates in Intercom for free. Teammates have full access to the Messages and Articles products. You can choose which teammates have a paid Inbox Seat.
How do you define leads and customers?
Leads are people who visit your website that have replied to a message or shared their email address.
You can upload your existing leads via CSV. Customers are people who have created an account for your website or app.
Learn more about how leads and customers are defined.
Is my customer data safe with Intercom?
Keeping our customers' data secure is the most important thing Intercom does.
We go to considerable lengths to ensure that all data sent to Intercom is handled securely.
See here for more information including our Terms of Use and Privacy Policy.