Announcing Pioneer, Intercom’s first ever AI customer service summit

We all know that AI is transforming customer service – the latest AI tools are incredibly good at the tasks customer support agents typically do, and AI agents will increasingly resolve more and more customer queries.

There are, however, areas where humans will always excel. And at Intercom, we believe that there is no better way to truly connect with your customers than to meet in person – even from an early stage, we invested in hosting our customers at our popular live events around the world.

And now, we’re incredibly excited to be back with our most ambitious event yet – Pioneer, our first ever customer service summit for the AI era.

“Pioneer is not (just) about the future of customer service – it’s about the reality of customer service today”

On October 10th, join us for a full-day online event, broadcast live from a former power station in London, where we will explore the exciting reality of AI-first customer service. You’ll hear from some very special guests, including the award-winning English actor, author, and comedian Stephen Fry, who will be in conversation with musical pioneer, visual artist and activist Brian Eno. They will be joining us for an unmissable live episode of our Off Script series, discussing what AI means for customer service and society at large.

Oh, and you’ll be among the first to see our next-generation AI Agent, Fin 2, which will push the boundaries of AI-first customer service.

Pioneer is not (just) about the future of customer service – it’s about the reality of customer service today, and all the practical ways you can implement AI to uplevel your customer experiences right now.

What you’ll learn

You’ll get access to exclusive talks with our leaders, guest speakers and customer service innovators across two stages. Here’s what you can expect to learn:

• Discover the future of customer service + AI from top Intercom leaders and industry experts.
• Learn high-ROI strategies for integrating AI into your existing support workflows.
• Hear from customer service leaders who are actively using AI to transform their support operations.
• Engage in live discussions and learn from real-world success stories of AI integration.
• Get exclusive insights into our upcoming AI product launches, including Fin 2, our next-generation AI Agent.

Who you’ll hear from

Join our lineup of forward-thinking leaders in AI and customer service, including:

• Eoghan McCabe: Intercom Co-founder, CEO, and Chairman will open the day with his thoughts on how the space is changing.
• Des Traynor: Intercom Co-founder and Chief Strategy Officer will dive into how AI is transforming the tech industry.
• Paul Adams: Intercom’s Chief Product Officer will discuss the future of AI-first customer service tools.
• Benedict Evans: The renowned tech industry writer and analyst will explore how to see through the AI hype of the current moment and see the real value ahead.
• Customer service leaders such as Natalie Hurst (Nuuly), Angelo Livanos (Lightspeed) and Constantina Samara (Synthesia) who have transformed their support using human + AI experiences.

Making the future happen right now

It’s easy to focus on the exciting future potential of AI in customer service, but there is already so much to discuss and learn about the exciting present we’re experiencing right now.

These conversations will give you a whole new perspective on what’s possible with AI-first customer service, so be sure to sign up to be part of this event.

And if you can’t attend live on the day online? Don’t worry, we will send you all session recordings after the event to catch up when you can.

We’re looking forward to seeing you there.