News & UpdatesMaia Bridi9 September 2026
News & Updates
All the latest news and updates about Intercom – the product, the company and the people
News & UpdatesBrian Donohue13 August 2026Announcing Evals and Releases: Evaluate Fin before, during, and after you go live
News & UpdatesEoghan McCabe15 June 2026Salesforce signs definitive agreement to acquire Fin
News & UpdatesPaul Adams9 June 2026Extending Fin as the most open Agent platform
News & UpdatesEoghan McCabe4 June 2026Playing a different game
News & UpdatesPatrick Andrews15 May 2026Meet Operator: An Agent for your customer operations
News & UpdatesEoghan McCabe12 May 2026Today Intercom becomes Fin
News & UpdatesCiaran Nolan23 April 2026Introducing the Sales Agent Blueprint
News & UpdatesRati Zvirawa22 April 2026Announcing Fin for Sales: A new role for Fin Customer Agent
News & UpdatesPratik Bothra14 April 2026The hardest percentages
News & UpdatesEoghan McCabe2 April 2026Never stop disrupting yourself; introducing the Fin API platform
News & UpdatesEoghan McCabe26 March 2026Announcing Fin Apex: The age of vertical models is here
News & UpdatesDarragh Curran12 March 2026From resolutions to outcomes: Evolving how Fin delivers value
News & UpdatesGayathri Padmanabhan18 November 2025Intercom is now a Shopify Plus Technology Partner
News & UpdatesDarragh Curran29 October 2025Building our next R&D hub in Berlin
News & UpdatesSummer Smith18 December 2024Intercom's 2024 in review
News & UpdatesPaul Adams10 October 2024Meet Fin 2: Watch the launch of our next-generation AI Agent
News & UpdatesDavin O'Dwyer10 October 2024Pioneer 2024: Intercom’s first ever AI customer service summit, in summary
News & UpdatesDes Traynor10 October 2024Fin 2: Powered by Anthropic's Claude LLM
News & UpdatesKyle Rocco10 October 2024Fin 2: The first AI agent that delivers human-quality service