News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Apr 2, 2026 4 min

Never stop disrupting yourself; introducing the Fin API platform

Published Mar 26, 2026 6 min

Announcing Fin Apex: The age of vertical models is here

Published Mar 25, 2026 7 min

Announcing Monitors: Opening the AI black box

The Fin Flywheel (train, test, deploy, analyze) with Analyze highlighted and made up of Insights, Recommendations, and Monitors

Published Mar 12, 2026 4 min

From resolutions to outcomes: Evolving how Fin delivers value

Published Mar 10, 2026 5 min

Fin Product Updates: February recap

Fin Product Updates_CoverImage

Published Feb 25, 2026 8 min

Announcing major updates to Procedures and Simulations: Enabling Fin to handle complex queries

Published Jan 5, 2026 10 min

New research: Customer service team evolution

Published Dec 8, 2025 2 min

Intercom achieves AIUC-1 certification: A new standard for trust in AI Agents

Published Nov 18, 2025 2 min

Intercom is now a Shopify Plus Technology Partner

Published Oct 29, 2025 6 min

Building our next R&D hub in Berlin