Customer EngagementDee ReddyAnna Murphy5 November 2020S.H.O.P.: What’s in store for the Store?Read more
Customer ServiceZara BurkeDee Reddy22 October 2020Nate Brown on why proactive CX is the next competitive battlegroundRead more
Zara BurkeDee Reddy8 October 2020Bought-in and paid for: how Atlassian bridges the gap from freemium to enterprise salesRead more
Dee ReddyZara Burke22 September 2020Getting conversational: HubSpot’s CEO on a new species of disruptorRead more
Product & DesignDee Reddy17 September 2020Blind co-founder Kyum Kim on the hidden power of anonymityRead more
Zara BurkeDee Reddy10 September 2020The appliance of science: Mark Roberge’s formula for scalingRead more
Product & DesignDee Reddy3 September 2020Built for You: How customer feedback informs what we shipRead more
Customer EngagementDee Reddy20 August 2020Tech philosopher Alex Wolf on designing harmonious technologyRead more
Courtney ChuangDee Reddy13 August 2020From Adobe to Walmart: How Sprinklr won over the world’s most valuable brandsRead more
Product & DesignDee Reddy6 August 2020Prashanth Chandrasekar on writing the script of the futureRead more
Dee ReddyCourtney Chuang30 July 2020Clearbit’s VP of Customer Success on turning economic headwinds into a growth opportunityRead more
Product & DesignDee Reddy23 July 2020Flow’s Daniel Scrivner on the brave new world of asynchronous productivity toolsRead more
Courtney ChuangDee Reddy2 July 2020How Zapier supports 3 million users by investing in customer outcomesRead more
News & UpdatesDee Reddy27 June 2020We run on inclusion: Sharing stories and lived experiencesRead more
Customer ServiceDee Reddy23 June 2020Podcast panel: Understanding the Conversational Support FunnelRead more