The TicketRuth O'Brien13 August 2025
Ruth O'Brien
Senior Director, Automated and Proactive Support, Intercom
The TicketRuth O'Brien18 February 2025Trust issues: How to help customers believe your AI agent
The TicketRuth O'Brien22 November 2024How transparency can help your customers get more out of AI support
- The TicketRuth O'Brien25 September 2024
Four key steps for training your customer support team for AI
Customer ServiceRuth O'Brien25 July 2024The Ticket: Strategies for getting executive buy-in to adopt AI-first CS
The TicketRuth O'BrienBobby Stapleton10 July 2024Why 'good' CX isn't good enough anymore
- Customer ServiceRuth O'BrienBobby Stapleton13 June 2024
You control your customer experience, not AI
Customer ServiceRuth O'BrienBobby Stapleton31 May 2024How AI is unlocking more meaningful work for customer service teams
Customer ServiceRuth O'Brien24 May 2024Prepare your internal knowledge content for AI
- Customer ServiceRuth O'BrienBobby Stapleton23 May 2024
How AI makes support work more meaningful
- The TicketRuth O'BrienBobby Stapleton14 May 2024
Ready to transform your career, customer support leaders?
- Customer ServiceRuth O'BrienBobby Stapleton26 April 2024
AI skepticism is giving way to curiosity among customer service teams
Customer ServiceRuth O'BrienBobby Stapleton4 March 2024Embracing change, the customer service way
Customer ServiceRuth O'BrienBobby Stapleton20 February 2024Want to keep your customers? AI can help
Customer ServiceRuth O'Brien9 May 2023Adding AI to your support team can be daunting. Our advice? You’ve got this
Customer ServiceRuth O'Brien9 March 2023How to keep and nurture customer service talent
- News & UpdatesEric FitzgeraldRuth O'Brien1 March 2022
Meet Intercom Community – Intercom's customer community forum
Customer ServiceRuth O'Brien12 October 2021How support leaders can empower their teams to satisfy, delight, and retain customers
Customer ServiceRuth O'Brien18 May 2018Your growth requires taking risks with your hiring strategy
Customer ServiceRuth O'Brien30 August 2017How non-technical managers can successfully oversee engineers