Ruth O'Brien

Senior Director, Automated and Proactive Support, Intercom

Ruth O'Brien leads Intercom's Automated and Proactive Support team in providing world class support to our customers.

Published May 14, 2024 4 min

Ready to transform your career, customer support leaders?

Published Apr 26, 2024 4 min

AI skepticism is giving way to curiosity among customer service teams

AI skepticism is giving way to curiosity among customer service teams

Published Mar 4, 2024 2 min

Embracing change, the customer service way

Embracing change the customer service way blog hero image

Published Feb 20, 2024 3 min

Want to keep your customers? AI can help

"Want to keep your customers? AI can help" blog hero image

Published May 9, 2023 7 min

Adding AI to your support team can be daunting. Our advice? You’ve got this

Prepare your support team for AI support

Published Mar 9, 2023 7 min

How to keep and nurture customer service talent

Nurture customer service talent hero

Published Mar 1, 2022 4 min

Meet Intercom Community – Intercom’s customer community forum

Meet Intercom Community – Intercom’s customer community forum

Published Oct 12, 2021 14 min

How support leaders can empower their teams to satisfy, delight, and retain customers

Published May 18, 2018 6 min

Your growth requires taking risks with your hiring strategy

Published Aug 30, 2017 5 min

How non-technical managers can successfully oversee engineers