Customer Engagement

Best practices to attract, engage, and retain discerning consumers

Published Nov 17, 2021 26 min

Writing coach Leslie O’Flahavan on the do’s and don’ts of customer messaging

Published Oct 19, 2021 13 min

Customer engagement: 5 best practices and 6 examples of effective messages

Customer Engagement

Published Sep 2, 2021 16 min

Meet the team: Intercom’s PMMs discuss our approach to product marketing

Published Sep 1, 2021 8 min

Keeping the market in mind: What makes product marketing successful at Intercom?

Published Aug 18, 2021 10 min

From vanity to value: How Intercom conducts NPS surveys

Illustrated artwork showing laptops (yes laptops) in conversation with each other and holding up numerical rating cards

Published Jul 7, 2021 8 min

How your user onboarding can make a great first impression

Published Mar 25, 2021 30 min

CX pioneer Jeanne Bliss on building customer-centric businesses

Published Mar 4, 2021 40 min

Black Women’s Business Collective founder Zanade Mann on advocating for your peers

Published Jan 28, 2021 44 min

Code for America’s Amanda Renteria on defining the citizen experience

Published Jan 13, 2021 6 min

What is ‘conversational’?