News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Sep 22, 2022 2 min

Intercom named a Strong Performer in Forrester’s 2022 Conversation Automation Solutions New Wave™

Intercom named a Strong Performer in Forrester’s 2022 Conversation Automation Solutions New Wave™

Published Sep 21, 2022 2 min

Announcing our refreshed guide ‘The Onboarding Starter Kit’

Published Sep 7, 2022 5 min

Built for you: Tooltips, new support languages, personalized posts, and much more

Built For You series of product announcements

Published Aug 24, 2022 2 min

Registration for our fall 2022 product launch event is now open

NewAtIntercom

Published Aug 11, 2022 2 min

Announcing our new guide ‘Supercharge Your Support: How In-context Support Can Boost Your Bottom Line’

Announcing our new guide ‘Supercharge Your Support: How In-context Support Can Boost Your Bottom Line’

Published Aug 9, 2022 2 min

Intercom included on the Forbes Cloud 100 for sixth consecutive year

Intercom included on the Forbes Cloud 100 for sixth consecutive year

Published Aug 3, 2022 2 min

Built for you: Dynamic Content, granular subscriptions, Surveys upgrades, and more

Built For You series of product announcements

Published Aug 3, 2022 3 min

Building a company to be proud of: Intercom recognized as one of the best places to work

Building a company to be proud of: Intercom recognized as one of the best places to work

Published Jul 25, 2022 5 min

Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

HBR Customer Engagement Report 2022 – Hero

Published Jul 21, 2022 30 min

Three million downloads and counting: Inside Intercom reaches a podcasting milestone