The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Nov 9, 2023 30 min

How AI is creating support roles, not taking them

A new era of customer service; how AI is creating support roles, not taking them

Published Nov 8, 2023 33 min

The ultimate marketing technology stack

Martech Stack

Published Nov 6, 2023 3 min

Response Time: Vol. 17

Response Time: Vol. 17 blog hero image

Published Oct 23, 2023 4 min

Response Time: Vol. 16

Response Time: Vol. 16 blog hero image

Published Oct 19, 2023 17 min

Training the next generation of support leaders with Peak Support’s Hannah Steiman

Peak Support’s Hannah Steiman on why you should care about leadership enablement

Published Oct 17, 2023 6 min

Why brand consistency is key to an excellent help center experience

Published Oct 9, 2023 5 min

Response Time: Vol. 15

Response Time: Vol. 15 blog hero image.

Published Oct 4, 2023 23 min

How are customer service metrics changing in the age of AI?

"How are CS metrics changing in the age of AI?" blog post hero image.

Published Sep 28, 2023 49 min

HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

Published Sep 25, 2023 2 min

Response Time: Vol. 14

Response Time: Vol. 14 blog hero image