Customer ServiceDeclan Ivory28 January 2025
ai-first customer service
Customer ServiceBeth McEntee10 October 2024Pioneer innovator spotlight: How Synthesia managed a 690% spike in customer contact without increasing headcount using AI and automation
Customer ServiceBeth McEntee10 October 2024Pioneer innovator spotlight: How Nuuly resolves 38% of queries instantly with Fin AI Agent and maintains 95% CSAT
Customer ServiceBeth McEntee10 October 2024Pioneer innovator spotlight: How Lightspeed achieves up to 65% resolution rate with Fin AI Agent
The TicketRuth O'Brien25 September 2024Four key steps for training your customer support team for AI
Customer ServiceBobby Stapleton18 July 2024The Ticket: How to lead your customer service team into the AI future
Customer ServiceRuth O'BrienBobby Stapleton31 May 2024How AI is unlocking more meaningful work for customer service teams
Customer ServiceLiam Geraghty16 May 2024The Ticket: Mapping out the first 90 days with AI-first Customer Service
Customer ServiceDavin O'Dwyer9 May 2024Off Script: Into the future with AI-first Customer Service