AI & AutomationLiam Geraghty20 July 2023What happens when customers meet chatbots? Discussing our latest research on AI in customer serviceRead more
AI & AutomationNiamh O'Connor19 April 2023Questions about our new AI agent, Fin? Here's everything you need to knowRead more
Customer ServiceDes Traynor14 March 2023Conversation starter: A chat about our groundbreaking new AI chatbotRead more
Customer EngagementOrinna Barton10 May 2022Marketing chatbots: The marketer that’s always onRead more
AI & AutomationFergal Reid13 October 2020Building Resolution Bot: How to apply machine learning in product developmentRead more
Customer ServiceEric FitzgeraldLeanne Harte26 May 2020The 100 answer challenge: How our support team helped train Resolution BotRead more
Product & DesignJasmine Jaume10 October 2018Rise of the bots: Leading experts discuss the latest in chatbot technologyRead more
Product & DesignCindy Chang5 September 2018Fresh perspective – how we invented our Custom Bot chatbot builderRead more
News & UpdatesPaul AdamsWilliam Holden10 August 2018Build your own chatbots with Custom BotsRead more
AI & AutomationSebastian McKenna LongEmily O'Byrnes28 May 2018The one simple question our bot asks that saves our sales team hoursRead more