EngineeringBrian ScanlanJess Connor16 July 2019Hope for the best or prepare for the worst? How we manage critical incidents at IntercomRead more
EngineeringDrago Crnjac7 May 2018Learning by fixing — the value of triage engineer rotationsRead more
EngineeringBrian Scanlan27 April 2018How we fixed our on call process to avoid engineer burnoutRead more