Customer ServiceNiamh O'Connor9 February 2023
messaging
- Customer EngagementAnna Murphy2 August 2022
Customer retention strategies: 5 best practices & 6 strategies for low churn
News & UpdatesNicole Garrison31 August 2021Announcing multichannel transactional messaging: Make sure your customers get the message
Customer ServiceChristina PowerFranka Martinovic11 May 2021Cutting the cord on inappropriate customer conversations
Customer ServicePaulina Welnic2 March 2021Intentions matter: How to uncover the why behind customer questions
News & UpdatesZoe SinnottJulien Zmiro28 October 2020Announcing Banners – the simple new way to engage your customers
Customer ServiceKaitlin Pettersen8 July 2020The end of "good enough" – and the rise of conversational support
Customer ServicePaul Adams23 June 2020Customer Support is being turned upside down. Here’s what you need to do about it.
Geoffrey Keating20 March 2019How to scale live chat (without spending a fortune or driving your team crazy)
Customer EngagementGeoffrey Keating22 January 2019Lead nurturing 101: improve your lead nurture campaigns with these 6 strategies
Customer EngagementDaniel Harris3 December 2018Holiday messaging and chatbot tips for marketers
News & UpdatesPaul Adams8 August 2018Announcing Custom Bots, the chatbots that drive business growth
News & UpdatesPaul Adams24 April 2018A new dawn for the business messenger
Customer EngagementRuairí Galavan4 April 2018Respect the inbox: How to improve customer communication
News & UpdatesGeoffrey Keating20 March 2018Reduce your churn with a retention messaging strategy
Bobby Weisblatt9 March 2018Understanding your customers with live chat
Bardia Shahali5 March 2018Need for speed: how to address leads faster with live chat
Jeff Gardner23 February 2018Build your customer relationships around consistency and trust
News & UpdatesAdam Risman30 January 2018Intercom on Customer Engagement - now on audiobook
EngineeringMel SpathDrago Crnjac8 January 2018Making some wiggle room for engineering innovations