Customer ServiceFranka Martinovic8 May 2026
proactive support
Customer ServiceNiamh O'Connor1 March 2023Why you need a customer support operations team
- Customer ServiceAnna Murphy26 July 2022
4 ways your support team can boost efficiency and do more with less
News & UpdatesAnna Murphy10 December 2021Revealed: How supply chain issues are affecting customers and support teams this holiday season
Customer ServiceZara Burke16 November 2021From cost center to value driver: How support metrics are evolving
Customer ServiceJack Jenkins9 November 2021The experiment that reveals how proactive support directly affects your bottom line
Customer ServiceBeth McEntee8 September 2021Tactics to stay ahead of the curve and boost efficiency with proactive support
Customer ServiceAnna Murphy17 August 2021What is proactive support?
Customer ServiceBenoit Mayer27 April 2021Resolving repetitive queries at scale: How context powers high-quality support
Customer ServiceZara Burke16 March 2021The support leader’s guide to proactive support: Provide help before it’s needed
- Customer ServiceAnna Murphy2 February 2021
Beyond CSAT: How customer satisfaction metrics are changing
Customer ServiceBeth McEntee27 January 2021Conversational experiences and customer outcomes: How Typeform creates blueprints for customer success
Customer ServiceBeth McEntee15 December 2020Zapier’s Richard Hall on why your support organization is a brain trust – not a cost center
Customer ServiceBeth McEntee24 November 2020Quality and consistency: Best practices for building a strong, scalable support experience
News & UpdatesZoe SinnottJulien Zmiro28 October 2020Announcing Banners – the simple new way to engage your customers
News & UpdatesNicole GarrisonShwaytaj Raste15 September 2020Announcing Series: Intercom's powerful new visual campaign builder
Customer ServiceCourtney Chuang26 August 2020The future of support: 5 key trends shaping customer service
- News & UpdatesMark Iafrate18 August 2020
Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently
Customer ServiceEmīls Vēveris17 August 2020Not investing in localization is costing you more than you think
Customer ServiceRyan Steinberg14 July 2020Balancing support efficiency with a great customer experience