Product & DesignBrian Donohue10 March 2026
Product
Product & DesignMark O'Donovan9 February 2026CX Score: How we built a metric support leaders can defend
Product & DesignLiam Geraghty25 January 2023Gainsight PX founder Mickey Alon on using your product as a vehicle for growth
Product & DesignLiam Geraghty21 April 2022Dialing it up: The evolution of phone support
Product & DesignLiam Geraghty17 March 2022Product evangelist John Cutler on becoming a catalyst for change
Product & DesignGustavs Cirulis8 December 2021Building a foundation of excellence: Intercom's 9 fundamentals of great interaction design
Product & DesignDes Traynor20 October 2021Foundations to build on: Intercom's principles for building product
Product & DesignGustavs CirulisPatrick Andrews3 March 2021Decision time: Our new product decision-making framework
Product & DesignDes Traynor11 February 2021Intercom on Product: the siren call of innovation
Product & DesignCiaran Lee27 February 2020Intercom's Fergal Reid and Ciaran Lee on the making of Resolution Bot
Product & DesignDee Reddy26 September 2019Beyond the hype: Practical advice on building a platform
Product & DesignPaul Adams5 September 2019Intercom on Product: Rise of the “keyboard-first” generation
Product & DesignDes Traynor25 July 2019Intercom on Product: The principles behind how we build
Product & DesignDes Traynor27 June 2019Intercom on Product: The most valuable meetings for building product
Product & DesignDes Traynor30 May 2019Intercom on Product: How we unlock the power of feedback
Product & DesignDes Traynor29 April 2019Introducing Intercom on Product, our brand new podcast series
Customer EngagementKaren Peacock14 February 20195 strategies to drive your next wave of growth
Product & DesignMatt Hodges7 February 2019Coda’s Shishir Mehrotra on rethinking docs from scratch
News & UpdatesKaren Peacock28 February 2018We’re doubling our product teams in San Francisco, Dublin & London
Product & DesignNate Munger7 July 2017Customer scrutiny leads to better products