Customer ServiceDeclan Ivory2 January 2024
support
Customer ServiceNiamh O'Connor9 February 2023The ultimate guide to live chat support
Customer ServiceLiam Geraghty3 November 2022Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support
- Customer EngagementAlyssa Smrekar28 March 2022
Why customer engagement is the key to business growth in 2023 and beyond
Customer ServiceLiam Geraghty10 February 20222022 customer support trends: How support leaders are adapting
Customer ServiceLiam Geraghty11 November 2021UserOnboard’s Samuel Hulick on designing paths, not products
Customer ServiceLiam Geraghty27 October 2021Leandra Fishman on driving revenue through stronger customer relationships
Customer ServiceSharon MoorhouseAnna Murphy5 October 2021How do you say no to customers?
Customer ServiceZara Burke21 October 20207 steps to creating better help center content
Customer ServiceLiam Keegan11 March 2020Chat with us: Training chatbots to have conversations with customers
Phil ByrneWilliam Holden13 December 2018How our sales team helped reboot our educational videos
- Alex Yamamoto11 December 2018
How B2C companies are using live chat to drive sales and offer a personalized customer experience
Customer ServiceSteven Schuler19 June 2018How customer support can keep up with customer expectations
Customer ServiceVikram AnreddyRyan Steinberg28 March 2018Driving new revenue: how real-time support improves conversion
Jeff Gardner23 February 2018Build your customer relationships around consistency and trust
Customer ServiceLuke Hallinan4 December 2017How our IT team uses Intercom
Customer ServiceBrooke Goodbary24 February 2017Why sales and support should be friends, not foes
Customer ServicePaul Adams13 December 2016Rethinking customer support automation
Customer ServiceHarshal Katre4 September 2015How ProfitBooks used Intercom to increase renewal rates by 40%
News & UpdatesDes Traynor30 July 2014Design principles: a shared inbox for your team