A complete system for human and AI customer service
Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.
- 14 day free trial. No credit card required.
- Over 2,000 five-star reviews on G2
Two products, one seamless experience
Intercom and Fin are built together, share the same record, knowledge, and inbox ensuring that every customer receives seamless support.
Intercom is a modern, AI-powered helpdesk with the tools, workflows and insights agents need to work faster and deliver the highest quality customer service
Fin is capable of handling even the most complex customer questions, 24/7, and in 45+ languages.
Intercom is a fully-featured AI-powered helpdesk
With an omnichannel inbox, AI-powered ticketing, and real-time assistance from Copilot, your human team has everything they need to onboard faster, work more efficiently, and deliver better customer experiences.
Give every agent an AI assistant that provides expert guidance, automated repetitive work, and translates conversations in real time.
One ticketing system for customer issues, back-office collaboration, and tracker tickets that resolve widespread problems, keeping everyone aligned and customers informed.
Onboard, educate, and notify your customers with in-context, automated messages that cut support volume and keep customers happy.
Fin is the highest-performing AI agent
Fin has industry leading resolution rates, averaging 76% across 12,000+ customers. It’s trusted by many of the most forward-thinking businesses in the world, including Anthropic, Clay, Lightspeed, Rocket Money, Gamma, and many more.
Start with knowledge you already have, then train Fin on your processes and policies. Use AI-driven Simulations to test fully simulated customer conversations from start to finish, so you can confidently resolve increasingly complex, multi-step queries before going live.
Deploy Fin across phone, email, chat, Slack, and more so every customer receives every an accurate, personalized response wherever they reach out.
Monitor performance, spot trends, and optimize with AI-powered Suggestions, then use those Insights to retrain Fin and continuously improve your customer experience.
Trusted by the most forward-thinking businesses.
Introducing AI into our support experience has taken pressure off of our support team, with AI resolving 40-50% of cases. Because of this, the sentiment around using AI has been very positive.”
We were looking for strong technology, and a team that could back us to get to the place we needed for this to be successful. We found both of those things with Fin and Intercom.”
Intercom is a complete customer service solution. Its modern interface makes delivering exceptional support seamless, and ongoing product innovation keeps us ahead of the curve.”
A complete AI-powered system that fits your tech stack
Fin and Intercom support your team and integrate with your tech stack. Get detailed reporting, connect to 450+ applications, and customize with the Intercom API.
Reporting, insights, and proactive support
Pre-built and custom reports, AI insights across every conversation, and proactive messaging, so you can spot problems early and fix them before customers write in.
450+ integrations for your tech stack
Connect Intercom and Fin to the tools you already use, like Salesforce, Slack, Shopify, and Github, so your team has full context in one workspace.
Customize with the Intercom API
Flexible, well-documented APIs, webhooks, and SDKs for everything the app store doesn't cover. Sync data, trigger workflows, and connect internal systems.
Intercom helpdesk with Fin AI Agent
Combine Intercom with Fin for a single, fully integrated customer service platform.