Intercom app

Write articles that educate your users and help them find the answers they need

How to write great help articles

Our guide to making sure your articles are optimized for both humans and your AI agent, Fin.

Optimize your Help Center for Fin AI Agent

Help customers find the right content in public articles when they search for it.

Optimize your Help Center search

Display your most important articles first, so they're easy to find

Optimize your Help Center article order

How to organize your Help Center into collections that make sense for your business and your customers.

Optimize your Help Center collections

How to act on feedback from your customers and use it to improve your public articles.

Get quick article feedback with reactions

How to show Related Articles below articles in your Help Center.

Enable Related Articles in your Help Center

Simplify customers’ search for help by providing suggestions to public articles even before they start searching.

Enable public article suggestions in the Messenger

Send timely articles in messages, show articles in your Messenger and enhance Workflows with supporting articles.

Article Inserter app

Identify which articles need work and use customer feedback to improve them.

Use conversation data to improve articles

Beth-Ann Sher

Jordan Ross

Optimizing your Help Center and content to drive self-serve results.

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Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

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