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What is Fin?
Learn about Intercom's AI agent, Fin… Powered by the proprietary Fin AI Engine™, Fin: Consistently outperforms competitors in head-to-head… Learn more about Fin. Deploy Fin over chat or email or phone
The Fin Flywheel
Train, test, deploy, and analyze Fin's performance for continuous improvement… The Train section allows you to train Fin on Content (what Fin knows), Guidance (how Fin behaves), and… From Fin AI Agent > Train > Guidance, you can add guidance (how Fin behaves) to train Fin to speak in
Use Fin previews
Learn how to preview Fin with content, guidance, attributes, procedures, escalation, and deployment settings before going live… Previewing Fin lets you safely see your setup in real time, so you can ask Fin questions, review its… Tip: You can also send Fin images or screenshots through this preview to see how Fin Vision recognizes
Fin Procedures explained
Understand how Fin Procedures and Simulations bring more control, reliability, and simplicity to complex automation… Fin follows every step and adapts naturally as conversations shift… Fin evaluates the next best step based on the conversation
Fin for platforms explained
Integrate Fin with platforms like Zendesk, Salesforce, or your custom-built Helpdesk… Use Fin for Zendesk Get the best AI agent, and keep your team on Salesforce—Fin AI Agent can instantly… Use Fin for Salesforce Fin over API enables a two-way, event-driven connection between your product
Optimizing content for Fin
Analyze performance - Visit the Fin Optimize dashboard after you've deployed Fin to get real-time, actionable… Don’t ask Fin to do math… After you've deployed Fin, you can do this from the Topics Explorer
Conversational Fin experience
You can use Escalation Guidance to make Fin introduce some friction, so that Fin offers to escalate when… If the customer still hasn’t replied after Fin has followed up, Fin can send a close out message if you… By default, if a customer doesn’t respond after Fin answers their question in the chat, Fin will gently
What is the Fin Guarantee?
Sign up for the Fin Million Dollar Guarantee… Refunds are applicable only to Fin spend, and customers can only receive one refund related to the Fin… The Fin Million Dollar Guarantee
Fin as a Customer Agent
Roles Fin can perform as a Customer Agent… Learn how Can Fin really handle multiple roles at once? Yes… What makes Fin different from having separate AI Agents?
Fin AI Agent resolutions
What Fin AI Agent resolutions are and how they will be measured and charged… To turn Fin off and avoid any charges, simply remove Fin from any live Workflows or pause Fin in the… Fin is available on every plan, but you won't be billed for Fin if you’re not using it