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What is Fin?
Learn about our AI agent, Fin… Powered by the proprietary Fin AI Engine™, Fin: Consistently outperforms competitors in head-to-head… Roles Fin can perform
The Fin Flywheel
Train, test, deploy, and analyze Fin's performance for continuous improvement… The Train section allows you to train Fin on Content (what Fin knows), Guidance (how Fin behaves), and… From Fin AI Agent > Train > Guidance, you can add guidance (how Fin behaves) to train Fin to speak in
Security at Fin
We go to considerable lengths to ensure that all data sent to Fin is handled securely - keeping Fin secure… Keeping our customers' data secure is the most important thing that Fin does… All payments made to Fin go through our partner, Stripe
Fin Operator explained
When Fin gives an unexpected answer, Fin Operator shows you exactly why it responded that way so you… Share a conversation and Fin Operator debugs it - identifies what went wrong and why Fin… It comes in two forms depending on what Fin Operator did: Thought for X seconds — Fin Operator
Building Fin Procedures
How to build structured, reliable Fin Procedures with steps, tools, and guidance… [Inline Video] Fin Procedures let you design clear, repeatable flows that guide Fin through handling… To build a new Fin Procedure, navigate to Fin AI Agent > Train > Procedures in your workspace
Fin Procedures explained
Understand how Fin Procedures and Simulations bring more control, reliability, and simplicity to complex automation… These capabilities come out of the box with Fin Procedures: Autonomously escalate - Fin will escalate… To control when a customer reaches Fin, use the Let Fin handle block in a Workflow; to control which
Fin Tasks explained
Allow Fin to connect to external systems and handle more complex processes automatically… How Fin Tasks work… Use cases for Fin Tasks
Use Fin previews
Learn how to preview Fin with content, guidance, attributes, procedures, escalation, and deployment settings before going live… Previewing Fin lets you safely see your setup in real time, so you can ask Fin questions, review its… Tip: You can also send Fin images or screenshots through this preview to see how Fin Vision recognizes
Fin for Sales FAQs
Go to Fin AI Agent > Sales to get started. How is Fin for Sales priced?… How does the web chat experience differ between Fin for Service and Fin for Sales?… What is Fin for Sales?
Fin Operator FAQs
Answers to common questions about Fin Operator, including access, what's coming next, availability, and how it works… What’s the difference between Fin and Fin Operator? Fin is an agent for your customers… Can I trust the Fin Operator? Yes. Fin Operator proposes changes, but you stay in control