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What is Fin?
Learn about our AI agent, Fin… Powered by the proprietary Fin AI Engine™, Fin: Consistently outperforms competitors in head-to-head… Roles Fin can perform
Fin memory
How Fin retains past conversation context, how long it remembers, and answers to common questions… Note: Fin memory is currently in beta. Fin Memory is available for Fin for Service only… Can teammates or customers see what Fin remembers? No, Fin Memory is readable only by Fin
Security at Fin
We go to considerable lengths to ensure that all data sent to Fin is handled securely - keeping Fin secure… Keeping our customers' data secure is the most important thing that Fin does… All payments made to Fin go through our partner, Stripe
The Fin Flywheel
Train, test, deploy, and analyze Fin's performance for continuous improvement… The Train section allows you to train Fin on Content (what Fin knows), Guidance (how Fin behaves), and… From Fin AI Agent > Train > Guidance, you can add guidance (how Fin behaves) to train Fin to speak in
Building Fin Procedures
How to build structured, reliable Fin Procedures with steps, tools, and guidance… [Inline Video] Fin Procedures let you design clear, repeatable flows that guide Fin through handling… To build a new Fin Procedure, navigate to Fin AI Agent > Train > Procedures in your workspace
Fin Operator explained
When Fin gives an unexpected answer, Fin Operator shows you exactly why it responded that way so you… Share a conversation and Fin Operator debugs it - identifies what went wrong and why Fin… It comes in two forms depending on what Fin Operator did: Thought for X seconds — Fin Operator
Fin Tasks explained
Allow Fin to connect to external systems and handle more complex processes automatically… How Fin Tasks work… Use cases for Fin Tasks
Deploy Fin Voice
This guide shows you how to configure, test, deploy, and monitor Fin Voice - an AI agent for phone support… [Setting Fin Voice Live] – shows how to deploy Fin Voice to a phone number Fin Voice availability… You can access the Fin Voice Deploy experience from Fin AI Agent > Deploy > Voice > Set Fin Live
Use Fin previews
Learn how to preview Fin with content, guidance, attributes, procedures, escalation, and deployment settings before going live… Previewing Fin lets you safely see your setup in real time, so you can ask Fin questions, review its… Tip: You can also send Fin images or screenshots through this preview to see how Fin Vision recognizes
Fin Procedures explained
Understand how Fin Procedures and Simulations bring more control, reliability, and simplicity to complex automation… These capabilities come out of the box with Fin Procedures: Autonomously escalate - Fin will escalate… To control when a customer reaches Fin, use the Let Fin handle block in a Workflow; to control which