Skip to main content

Great service changes everything.

Search results for:fin
What is Fin?
Learn about Intercom's AI agent, Fin… Powered by the proprietary Fin AI Engine™, Fin: Consistently outperforms competitors in head-to-head… Learn more about Fin. Deploy Fin over chat or email or phone
The Fin Flywheel
Train, test, deploy, and analyze Fin's performance for continuous improvement… The Train section allows you to train Fin on Content (what Fin knows), Guidance (how Fin behaves), and… From Fin AI Agent > Train > Guidance, you can add guidance (how Fin behaves) to train Fin to speak in
Troubleshooting Fin Procedures
Fin triggers the wrong Procedure Problem: Fin starts a Procedure that doesn't match the customer's… Note: Fin Procedures are available through managed availability… This reveals: The specific step Fin was executing
Building Fin Procedures
How to build structured, reliable Fin Procedures with steps, tools, and guidance… Fin Procedures let you design clear, repeatable flows that guide Fin through handling complex queries… To build a new Fin Procedure, navigate to Fin AI Agent > Train > Procedures in your workspace
Fin Procedures FAQs
To build a new Fin Procedure, navigate to Fin AI Agent > Train > Procedures in your workspace… Fin Procedures: These are advanced AI instructions that allow Fin to handle complex, non-linear tasks… Fin Procedures is currently in managed availability
Use Fin previews
Learn how to preview Fin with content, guidance, attributes, procedures, escalation, and deployment settings before going live… Previewing Fin lets you safely see your setup in real time, so you can ask Fin questions, review its… Tip: You can also send Fin images or screenshots through this preview to see how Fin Vision recognizes
Fin for platforms explained
Integrate Fin with platforms like Zendesk, Salesforce, or your custom-built Helpdesk… Use Fin for Zendesk Get the best AI agent, and keep your team on Salesforce—Fin AI Agent can instantly… Use Fin for Salesforce Fin over API enables a two-way, event-driven connection between your product
Fin Procedures explained
Understand how Fin Procedures and Simulations bring more control, reliability, and simplicity to complex automation… These capabilities come out of the box with Fin Procedures: Autonomously escalate - Fin will escalate… How Fin Procedures work
Optimizing content for Fin
Analyze performance - Visit the Fin Optimize dashboard after you've deployed Fin to get real-time, actionable… Don’t ask Fin to do math… After you've deployed Fin, you can do this from the Topics Explorer
Conversational Fin experience
You can use Escalation Guidance to make Fin introduce some friction, so that Fin offers to escalate when… If the customer still hasn’t replied after Fin has followed up, Fin can send a close out message if you… By default, if a customer doesn’t respond after Fin answers their question in the chat, Fin will gently