Yes, you can change your Help Center's URL. By default, Articles sets your Help Center URL to intercom.help/exampleapp.
You can change the URL by setting up a custom domain.
Add your custom domain to your Help Center settings, under "Domains":
Add a link to your log in page under "Privacy":
Create CNAME Record
Go to your DNS provider (e.g. GoDaddy, Cloudflare, DNSimple or Route53, etc.) and create a CNAME record with a target host of custom.intercom.help. We’ve created this guide to help you or your engineer set this up.
Both subdomains (e.g. help.exampleapp.io) and subpaths (e.g. exampleapp.io/help) are supported.
DNS changes can take up to 72 hours to take effect but they typically happen much faster.
Here's an example of the setup using Cloudfront, but this should work with any other CDN, as well.
First, you'll want to create a new distribution in Cloudfront as "Web" and add the following details:
Origin Domain Name: custom.intercom.help
Origin Protocol Policy: HTTP Only
Default Cache Behavior Settings
Viewer Protocol Policy: Redirect HTTP to HTTPS
Allowed HTTP Methods: GET, HEAD, OPTIONS
Forward Headers: All
Query String Forwarding and Caching: Forward all, cache based on all
Alternate Domain Names (CNAMEs): [Custom domain used in your Educate settings]
SSL Certificate: Your custom SSL Certificate
Custom SSL Client Support: Only Clients that Support Server Name Indication (SNI)
After creating this distribution, you'll add it to Route53.
These are the settings you can use:
Name: [Custom domain used in your Help Center settings]
Alias Target: [CloudFront Distribution you just created]
There is a here is a tutorial available here from our developer docs.
Configure SSL (by using a third party or hosting your own SSL certificates).
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