From Quick Commerce, to E-commerce, to Utilities and more - every business can benefit from bots answering customers' questions automatically and effectively. Now it’s more flexible than ever to integrate with external systems and use stored data to power your bot flows. Here are 5 ways you can use Custom Actions and Objects in bots…
To find an order.
To reschedule a delivery.
To request and process a refund.
To see meter reads.
To choose from specific data, such as items, orders and accounts.
A great way to get started is to think of common questions that your teammates spend considerable time answering, using information currently not available in Intercom. Then use this information to power your bot flows by setting up:
Note: It’s possible to use Custom Actions without Custom Objects. You can store data within an attribute on any of the standard objects in Intercom instead (People, Company, and Conversation).
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