If you're looking to view your user's and lead's recently visited pages while you chat in the Inbox, you can do so using the "Recent page views" app in your inbox sidebar.
First, pin the app using the "Edit apps" option in the bottom left of your right hand sidebar 👇
Once that's done, you'll be able to see contact's recent page views 👇
The app only shows up to 20 recent page visits if expand it using the "See all" button.
Why are some page views missing from a contact's record?
The Recent page views app only shows pages tracked for a specific contact during their web sessions. If page views appear to be missing, this is usually caused by contact fragmentation, not a tracking failure in the app itself.
Contact fragmentation happens when a single visitor's activity gets split across multiple contact records in Intercom, instead of being kept on one contact.
Note: To keep all of a contact's activity — including page views — on a single record, pass the same user_id to Intercom on every page load once the visitor is identified. Passing an inconsistent or missing user_id can cause a single visitor's activity to be split across multiple contacts, which results in missing page views for some of those contacts.
See Understanding and managing user IDs for best practices on assigning a consistent user_id, and installing Intercom for visitors and leads on web for Messenger installation steps.
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