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Enable or disable content for Fin AI Agent and Fin AI Copilot
Enable or disable content for Fin AI Agent and Fin AI Copilot

How to give Fin access to content in the Knowledge Hub which can be used to generate AI answers for customers and teammates.

Beth-Ann Sher avatar
Written by Beth-Ann Sher
Updated over a week ago

Criteria for Fin content

  • Public articles - need to be part of a live help center, in a collection, and published to be enabled for Fin AI Agent and Fin AI Copilot.

  • Other content types - only need to be added to the Knowledge Hub and then they can be enabled for Fin.

Enable/disable Fin content in bulk

You can take bulk actions to enable/disable content for Fin AI Copilot or Fin AI Agent from the Content page in the Knowledge Hub.

Simply select the content and then click on Change AI Copilot state or Change AI Agent state.

Enable/disable individual content items

You can also change the Fin state from the Details panel when you're editing or creating new content in the Knowledge Hub.


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