Intercom app

Use the WhatsApp integration to handle conversations from WhatsApp directly in your Intercom Inbox and send outbound WhatsApp messages.

Connect your WhatsApp channel

How to connect multiple WhatsApp business numbers to Intercom.

Connect multiple WhatsApp business numbers

How to use WhatsApp message templates to reply to any conversation which has gone more than 24 hours without a reply.

Create WhatsApp message templates

How to let your customers contact you via WhatsApp through your product.

Open WhatsApp from your product

Carry conversations from the Messenger​ to WhatsApp

Using WhatsApp as a channel

How to apply rules to Workflows based on which WhatsApp account receives a message.

Use your WhatsApp Business number in Workflows

How to use Outbound to schedule and send outbound WhatsApp messages to your customers.

Outbound WhatsApp messages

Record and send voice notes directly from the inbox when replying to a WhatsApp conversation.

Reply with voice notes on WhatsApp

Troubleshooting WhatsApp errors

WhatsApp FAQs

WhatsApp message failure reasons and how you can resolve them.

WhatsApp message failure troubleshooting

Beth-Ann Sher

Eric Fitzgerald

Michelle Faughnan

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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