Intercom

Use the WhatsApp integration to handle conversations from WhatsApp directly in your Intercom Inbox and send outbound WhatsApp messages.

Connect your WhatsApp channel

How to use WhatsApp message templates to reply to any conversation which has gone more than 24 hours without a reply.

Create WhatsApp message templates

How to let your customers contact you via WhatsApp through your product.

Open WhatsApp from your product

Carry conversations from the Messenger​ to WhatsApp

Using WhatsApp as a channel

How to apply rules to Workflows based on which WhatsApp account receives a message.

Use your WhatsApp Business number in Workflows

How to connect multiple WhatsApp business numbers to Intercom.

Connect multiple WhatsApp business numbers

WhatsApp FAQs

Troubleshooting WhatsApp errors

How to use Outbound to schedule and send outbound WhatsApp messages to your customers.

Outbound WhatsApp messages

Ryan Quinn

Beth-Ann Sher

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