Intercom

Write articles that educate your users and help them find the answers they need

How to write great help articles

Our guide to making sure your articles are optimized for both humans and your AI agent, Fin.

Optimize your Help Center for Fin AI Agent

Help customers find the right content in public articles when they search for it.

Optimize your Help Center search

Display your most important articles first, so they're easy to find

Optimize your Help Center article order

How to organize your Help Center into collections that make sense for your business and your customers.

Optimize your Help Center collections

How to act on feedback from your customers and use it to improve your public articles.

Get quick article feedback with reactions

How to show Related Articles below articles in your Help Center.

Enable Related Articles in your Help Center

Simplify customers’ search for help by providing suggestions to public articles even before they start searching.

Enable public article suggestions in the Messenger

Send timely articles in messages, show articles in your Messenger and enhance Workflows with supporting articles.

Article Inserter app

Identify which articles need work and use customer feedback to improve them.

Use conversation data to improve articles

Beth-Ann Sher

Jordan Shefrin

Optimizing your Help Center and content to drive self-serve results.

Optimize

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