Intercom app

Personalize your messages for each recipient with variables, accurate targeting, and the right tone of voice.

Our best practice guide for staying personal at scale

Learn when and how to improve your message with A/B testing and control groups

A/B test different message variations

Inspire customers to take action. Focus on what they need and how they feel.

Write engaging message content

Run a control group experiment to help you prove the impact of your messages.

Prove the impact of your messages with control groups

When customers sign up but fail to take their first steps, inspire them to act with a targeted message.

The activation message

Send a message to users a few days after they sign up, offering to answer questions. Here’s what to write and when to send it.

Follow up with your users

Batch out messages to avoid overwhelming your Support team with responses.

Send bulk messages in batches

It's best to only message active users. Use these filters to find your active users!

Segment out your active users for messaging

Automatically add your customer's name, company, fallbacks and more to your message.

Personalizing messages using variables

Beth-Ann Sher

David Cawley

Alek Toumert

Best practices for sending outbound messages.

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A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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