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What is Identity Verification? [Deprecated]

Troubleshooting Identity Verification [Deprecated]

Enhance your security and prevent impersonation by setting up Identity Verification.

Set up Identity Verification for web and mobile [Deprecated]

How to protect your Messenger and user sessions against cross-user impersonation, session theft and more.

Authenticating users in the Messenger with JSON web tokens (JWTs)

How to protect your user Messenger sessions against cross-user impersonation, session theft and unauthorised updates to data attributes

Migrating from Identity Verification to Messenger Security with JWTs

Ensuring you only allow trusted data updates through your Messenger with JWTs and protected attributes

Securing the data you send via the Messenger

Understand how conversation history works when Messenger Security is not set up, and how to give your users access to their full history.

User conversation history visibility

Penny Gray

Eric Fitzgerald

Jacopo Scrinzi

Securing your Intercom Messenger from impersonation and unauthorized access.

Messenger security

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