Intercom

Understand how Monitors help you evaluate Fin's conversation quality at scale, and how they work with Custom Scorecards.

Monitors explained

Learn how to create and customize scorecards to evaluate conversations and maintain high quality standards.

Creating and configuring Scorecards

Learn how to set up a Monitor to automatically track conversation quality and ensure your team meets performance standards

How to create a Monitor

Best practices for defining clear, actionable criteria to evaluate teammate performance using monitors and scorecards.

How to write effective Monitor & Scorecard criteria

Find answers to common questions about setting up monitors, managing permissions, and troubleshooting your quality assurance workflows.

Monitors FAQs

Use Monitor reports to track Fin AI Agent quality trends, identify performance patterns, and pinpoint areas for improvement.

Reporting on Monitors

Dawn

Alissa Tyrangiel

Monitors and Custom Scorecards 

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