Intercom

An overview of Fin AI Agent optimization features and best practices for driving better AI resolutions.

Top ten ways to optimize Fin

How to view Fin's active, resolved, routed, and abandoned conversations from the Inbox.

View Fin AI Agent's conversations from the Inbox

How to find questions that are unresolved by Fin AI Agent and pinpoint areas for improvement in your content or Fin setup.

Dig into Fin AI Agent unresolved questions

See which sources were used in AI-generated answers and take actions to improve content for Fin.

Debug Fin AI Agent answers

Understand customer satisfaction with Fin AI Agent conversations by sending a CSAT survey.

Analyze and report on Fin AI Agent CSAT

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