Intercom app

Engage, activate and connect with your customers - wherever they are - with two-way SMS.

2-way SMS explained

Beth-Ann Sher

Increase engagement and encourage action with true two-way SMS connecting you to your customers—anytime, anywhere.

Get started with SMS in this quick 4-step guide.

Connect your SMS channel

Answers to common questions around toll-free verification for US numbers.

US toll-free verification

Getting started

Quickly create and send SMS messages to increase engagement and encourage action.

Creating and sending SMS

How to handle your inbound SMS messages with keyword auto-responses and Inbox conversations.

Handling inbound SMS and responses

Handle 2-way SMS conversations and benefit from automation and routing.

SMS in the Inbox

How to use multiple SMS phone numbers in the same country, choose which number to send from in conversations, and route incoming SMS to the right team.

Use multiple SMS phone numbers per country

Sending and receiving

Useful information on frequently discussed SMS requirements.

Staying compliant with SMS

Use Subscriptions to manage your SMS consent and opt-ins for sending SMS messages.

SMS consent management

Best practices

Use reports to understand the impact of outbound SMS on customer engagement and activation.

Outbound SMS reporting

How to activate and manage different countries and phone numbers for SMS messaging.

Country and phone number management for SMS

Reporting and management

Answers to common questions around sending and receiving SMS messages.

SMS FAQs

FAQs

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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