Intercom

A strategic guide to launching Fin across your support channels for immediate and scalable impact.

Introduction to Deploy

How to decide where & how to roll out Fin for maximum value.

Choose channels to deploy Fin AI Agent

How to set up and go live with Fin AI Agent over your live chat channels.

Deploy Fin AI Agent over chat

Provide your customers with instant email resolutions using Fin AI Agent.

Deploy Fin AI Agent over email

How to customize Fin in the Messenger to give customers the experience you want them to have.

Customize Fin AI Agent in the Messenger

How to add Fin to your Workflows for advanced customization and triaging.

Use Fin AI Agent in Workflows

Improve automated support for outbound campaigns by letting Fin AI Agent follow up after Outbound messages or Workflows.

Let Fin AI Agent follow up after Outbound messages or Workflows

How to route AI Agent conversations to an external support tool when they require human support.

Hand over Fin AI Agent conversations to another support tool

Learn how to use Workflows templates to easily deploy Fin across your support channels in minutes.

Deploy Fin AI Agent fast with Workflows templates

Beth-Ann Sher

Ivan

Tom Prentice

Deploy

This guide shows you how to configure, test, deploy, and monitor Fin Voice - Intercom’s Voice AI agent for phone support.

Deploy Fin AI Agent over phone

Use this guide to connect Fin Voice with your existing telephony system using universal PSTN call forwarding.

Integrating Fin Voice with your telephony system using call forwarding

Learn how to connect Fin Voice to Talkdesk using PSTN call forwarding to resolve customer questions instantly with AI.

Integrating Fin Voice with Talkdesk using call forwarding

Learn how to connect Fin Voice to Zoom Contact Center to route calls to AI and hand over to human agents with full context.

Integrating Fin Voice with Zoom Contact Center using call forwarding

Learn how to connect Fin Voice to Amazon Connect using PSTN call forwarding to resolve customer questions instantly with AI.

Integrating Fin Voice with Amazon Connect using call forwarding

Learn how to let Fin AI Agent handle calls in your phone workflows.

Use Fin Voice in phone Workflows

Use this guide to connect Fin Voice with your existing  Zendesk Talk system using universal PSTN call forwarding.

Integrating Fin Voice with Zendesk Talk using call forwarding

Use this guide to connect Fin Voice with Zoom Phone using universal PSTN call forwarding.

Integrating Fin Voice with Zoom Phone using Call Forwarding

Use this guide to connect Fin Voice with Aircall using universal PSTN call forwarding.

Integrating Fin Voice with Aircall using Call Forwarding

Dawn

Deploy Fin AI Agent over Phone

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