Intercom app

Learn how to use Workflows to automatically and consistently tag conversations based on message content, user attributes, and more.

Tag conversations automatically with Workflows

Use this article to create, edit, and manage SLAs, understand how SLA timers behave in the inbox, and report on SLA performance

Set SLAs for conversations and tickets

This article explains how to archive and delete Service Level Agreements for an organized workspace.

Archive or delete unused SLAs

Speed up your conversation and ticket handling with customizable and easily repeatable actions.

Creating and managing macros

Learn how to trigger Workflows from the Inbox to automate teammate actions.

Trigger reusable Workflows within conversations

SLAs and office hours

Add fill-in fields to a macro so teammates are asked for details like an order number or date before the reply is inserted, with a live preview as they type.

Personalize macro replies with fill-in fields

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Matthew Pelyhes

Beth-Ann Sher

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

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