Meet your customers wherever they are
Supporting more channels shouldn’t mean managing more tools. Intercom brings every conversation together so your AI agents and team can deliver consistent support, wherever customers choose to reach you.
Centralize all your channels in one connected platform
Get complete oversight
Manage all your channels in a single workspace for total visibility into every conversation and touchpoint.
Consistent, high-quality service
Maintain a consistent, personalized, and contextual customer experience across every channel.
Modernize your support
Meet your customers on the channels that suit them best, like WhatsApp, Facebook and Instagram.
Answer chat, email, and calls in one Inbox
Every support team needs the essentials. Bring chat, email, and phone together in one Inbox so AI and human agents can deliver fast, consistent support from a single platform.
Resolve questions faster with AI-first live chat that hands off to your team when a customer needs a human.
Manage email alongside every other conversation, with full customer context.
Move from messaging to a call and back without losing context or history.
Reply on every app your customers use
Today’s customers expect to reach you on the messaging apps and social platforms they already use. Deliver fast, conversational support across every touchpoint from one shared Inbox.
Deliver AI-powered conversations on the world’s most popular messaging app, with no extra tool.
Turn social messages into support, handled alongside every other conversation.
Support your community where it gathers, with the same workflows, automation, and reporting.
Send and receive texts from the Inbox in 45 languages, in real time.
Support customers where they work
Modern B2B relationships don’t happen in a ticket portal. Meet customers in shared Slack channels while keeping every conversation connected in Intercom.
Shared channels
Work with customers in shared Slack channels, connected to the same customer record.
One Inbox
Every Slack conversation lands in the same Inbox as chat, email, and phone.
Full context
Your team sees the customer’s history across every channel, without switching tools.
Effortless omnichannel support
We are a global company. Our traders and our customers are all over the world. The fact that somebody in Asia-Pacific can reach out to us in their native language at what is 2:00 in the morning for us and get a response via chat, Fin Voice, email, SMS, or WhatsApp – the fact that they can do that in their language and get a response instantly has been huge.”
Since launching Fin, we’ve focused on making sure the answer rate is high and CSAT stays strong – and we’ve been really impressed with the results. Right now, Fin is involved in 98% of our WhatsApp conversations so every single WhatsApp chat runs through Fin.”
We’ve started using Fin more broadly outside of customer support. It now helps in our Slack community, answering questions from our global users in the middle of the night, and even supports our new API users with technical documentation.”
FAQs
Omnichannel customer service brings every conversation, across email, chat, phone, messaging apps, social, and workplace tools like Slack, into one Inbox, so your team works from one place and every customer gets a consistent experience regardless of how they reach out.
Intercom supports email, phone, SMS, the Messenger for live chat, Slack, WhatsApp, Instagram, Facebook, and Discord, all managed from one omnichannel Inbox so every customer gets a consistent, personalized experience.
Yes. Work with customers directly in shared Slack channels, where they already collaborate. Every conversation lands in the same Inbox and stays connected to the same customer record, so your team keeps full context without adding another tool. See all integrations.
Forward your existing support email, manage multiple domains and brands, create custom signatures, and handle every email in one place. Assign logos and signatures so every customer email reflects your brand, move conversations between live chat and email, and track performance and CSAT to keep email support fast and on-brand.
Intercom offers modern, native phone support with phone calls, video calls, and screen sharing to troubleshoot issues faster. Route, assign, and automate calls with fully customizable, no-code IVR trees that shorten wait times and increase team productivity.
Intercom delivers live chat through the Messenger, a fully customizable chat experience that matches your brand across your product, app, and website. Customers get personalized, contextual support on web, iOS, and Android, with self-serve apps to find help articles, plus multi-brand and multilingual support.
Connect all your WhatsApp business accounts in one workspace, and respond to Instagram DMs, story replies, mentions, and Facebook messages directly from the Inbox. You can also help your community on Discord, with the same workflows, automation, and reporting your team uses on every other channel.
Yes. Intercom is the only helpdesk with a natively integrated AI Agent, Fin. Fin delivers unrivaled performance across every channel, so wherever customers reach out they get fast, accurate, personalized support, and your human team and Fin work from the same Inbox for seamless handoffs. See how Fin works as an AI chatbot or explore Fin's channels.
Start a free trial to bring all your channels into one Inbox, or view a demo to see omnichannel support in action. You can connect email, phone, SMS, the Messenger, Slack, WhatsApp, Instagram, Facebook, and Discord from a single workspace.
