AI helpdesk tools that maximize productivity
Agents can resolve complex queries more efficiently in any language with instant assistance from Copilot, no-code workflows, and AI Inbox Translation.
AI Copilot for every support agent
Copilot provides expert training, troubleshooting, and guidance so agents can find answers faster and get more done for customers.
Learn moreAutomate repetitive tasks
No-code workflows handle repetitive tasks, so agents can focus on helping customers, not managing processes.
Learn moreSupport every customer, in every language
Helpdesk unifies messages from every channel and uses AI to translate 45+ languages in real time—so agents can respond faster, without switching tools.
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Helpdesk software that's fast and friction-free
Helpdesk is fast to set up and easy to use. Pre-built reports, built-in ticketing, and native integrations with tools like Slack and Jira help teams work seamlessly and stay aligned.
Instant insight with pre-built reporting
Monitor, analyze and optimize your support with powerful, customizable reports and real-time performance metrics.
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Ticketing designed for teamwork
Resolve complex issues more efficiently with Tickets designed to streamline collaboration and keep the conversation going—no switching tools or lost context.
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Integrate with your existing tools
Connect apps like Slack, Jira, and Salesforce directly in the Helpdesk, so your agents can take action and access customer information in one place.
Learn moreOutbound messaging that reduces support volume
Onboard, educate, and notify your customers with in-context, automated messages that reduce support volume and improve your customer experience.
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Onboard customers faster
Onboard users with interactive guides, personalized tasks, and in-app highlights that help them get started successfully.
Stay ahead of known issues
Send timely messages about bugs, outages, or changes, so your customers stay informed and your team stays in control.
Answer common questions in advance
Highlight tips, surface support content, and announce new features in-product so customers get answers before they reach out.
Features
FAQs
Helpdesk software brings every customer support request into one place so a team can track, prioritize and resolve it. Most helpdesks combine a shared inbox, ticketing, a help center for self-service, automation and reporting. Intercom's Helpdesk adds AI throughout, with Copilot assisting agents and Fin, an AI agent, resolving customer conversations on its own.
A helpdesk receives customer questions from channels like email, live chat, phone and social, turns each one into a trackable conversation or ticket, and routes it to the right person. It also gives customers answers they can find themselves and shows managers how quickly issues are resolved. In Intercom, conversations and tickets live together in one shared inbox.
A service desk usually means internal IT support: hardware, access requests and IT service management. A customer service helpdesk is built for supporting your customers across chat, email, phone and messaging apps. Intercom's Helpdesk is built for customer service teams, with AI that answers customers directly.
Yes. Small teams can set up the Helpdesk without engineering help, bring every channel into one inbox, and add Fin to answer common questions automatically as volume grows. Plans scale from small teams to enterprise, and you can start with a free trial. See how Intercom works for small businesses.
Yes. Intercom is cloud-based helpdesk software, so there is nothing to install or host. Agents work from any web browser or the Intercom mobile apps, and Intercom manages infrastructure, updates and security.
Helpdesk plans are priced per seat, and Fin AI Agent is priced per outcome. See current plans and what each includes on the pricing page.
Yes. Fin works natively inside the Helpdesk, so AI and human agents share one inbox, one customer record and one conversation history. The Helpdesk also connects to over 450 apps, including Slack, Jira and Salesforce, through the App Store.
Both are customer service helpdesks. Intercom is built around AI: Fin answers customers directly and Copilot assists agents inside the same inbox. See a side-by-side comparison of Intercom and Zendesk.
