Custom MCP integration
Connect any MCP-compliant tool to Fin with a custom URL
Overview
Fin supports the Model Context Protocol (MCP), letting you connect any tool or data source that exposes an MCP server. Add a custom URL and auth credentials to connect any MCP-compliant server, or use one of the ready-made templates for Stripe, Linear, Shopify, or Zapier.
On Intercom, you set up the Custom MCP connection in the same workspace as your Helpdesk inbox, tickets, and reporting, and Fin hands off to your team there with the full conversation.
What you can do
- Connect any MCP-compliant server using a custom URL and auth credentials
- Access real-time data and perform actions in connected systems where supported
- Add as a step in Fin Workflows and Tasks for precise, conditional control
- Connect using OAuth 2.0 or token-based authentication
- Currently available for US-hosted Intercom workspaces only
How it works
Go to Settings → Integrations → Data connectors. You'll see a section for adding connectors from popular apps powered by MCP servers. Currently available for US-hosted Intercom workspaces only.
Choose a ready-made template for Stripe, Linear, Shopify, or Zapier, or click Custom MCP to add any MCP-compliant server using a URL and auth credentials. Authorize via OAuth or provide an access token.
Select which tools Fin can use from the connected MCP server, configure input parameters, and use the connector directly in Fin or add it as a step in Workflows and Tasks.
Configure
Works with Fin through an MCP connector, supporting both read and write operations where the connected tool allows it. Currently available for US-hosted Intercom workspaces only.
Read the full setup documentation →
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