Zapier integration
Connect Fin to the apps you automate with Zapier, over MCP
Overview
Use the prebuilt Zapier MCP template to connect Fin to the apps you already automate with Zapier. Choose which Zapier actions Fin can use, then call them directly in Fin or add them as a step in Workflows and Tasks.
On Intercom, you set up the Zapier connection in the same workspace as your Helpdesk inbox, tickets, and reporting, and Fin hands off to your team there with the full conversation.
What you can do
- Prebuilt Zapier MCP template, with no custom server setup
- Choose which Zapier actions Fin is allowed to use
- Use Zapier actions directly in Fin or as a step in Workflows and Tasks
- Currently available for US-hosted Intercom workspaces only
How it works
Go to Settings → Integrations → Data connectors. You'll see a section for adding connectors from popular apps powered by MCP servers. Currently available for US-hosted Intercom workspaces only.
Choose a ready-made template for Stripe, Linear, Shopify, or Zapier, or click Custom MCP to add any MCP-compliant server using a URL and auth credentials. Authorize via OAuth or provide an access token.
Select which tools Fin can use from the connected MCP server, configure input parameters, and use the connector directly in Fin or add it as a step in Workflows and Tasks.
Zapier MCP for Fin
Fin connects to Zapier over MCP and uses the tools you allow in customer conversations, Workflows, and Tasks.
Configure
Works with Fin through an MCP connector, supporting both read and write operations where the connected tool allows it. Currently available for US-hosted Intercom workspaces only.
Read the full setup documentation →
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